Senior IT Service Desk Officer

EITR ·www.eitr.com.au

Location Sydney CBD
Salary USD 650 - 700 / month
Type Full time
Level Senior
Source Shazamme
Information & Communication Technology
Apply direct

Senior IT Service Desk Office
Contract until end of June 2027
$704 per day including super 
Sydney CBD (5 days onsite) 

May be required to do after hours/rostered hours work.
May be required to work on another site within Sydney metro. 

Key accountabilities:

  • Provide ICT support to end users and procure ICT hardware and software based on business 
    requirements (L1 and L2).
  • Deploy and decommission ICT solutions, such as telephony, AV and end user computing. This 
    includes end-user training and liaising with vendors on offboarding processes.
  • Provide coaching and training to other team members and end users, document procedures, user 
    guides and suggest process improvements.
  • Build and maintain key relationships with users, technical staff and stakeholders to determine and 
    resolve issues.
  • Provide accurate advice about technical issues and solutions to assist with specifying and documenting 
    business requirements for new or existing solutions.
  • Manage hardware and software escalations with vendors and internal stakeholders, providing status updates on vendor tickets until the matter is resolved.
  • Manage the Service Desk systems. This includes changes to configuration, upgrades, testing, and 
    engaging with the business to create new workflows. 

Experience:

  • Extensive experience in providing end-user IT technical support and being an escalation point (L1 & L2)
  • Strong technical knowledge, including demonstrated understanding of computer hardware, end-user 
    software, telephony, audio-visual systems, networks, printing, Windows operating systems, and 
    Microsoft 365.
  • Extensive experience in ICT deployments, including setting up office ICT, building new computers, 
    configuring networks, upgrades, and decommissioning old equipment.
  • Experience in procuring ICT hardware and software as the SME or technical expert.
  • Experience working in an ITIL work environment.

Does this sound like you? Apply now!
For any questions, feel free to email Tito Tealdo -  titob@eitr.com.au   I 0434418729 

Frequently asked questions

Who is hiring for the Senior IT Service Desk Officer role?
EITR is hiring for the Senior IT Service Desk Officer position, a Shazamme client. Apply directly on the employer's career site.
Where is the Senior IT Service Desk Officer job located?
The Senior IT Service Desk Officer role with EITR is based in Sydney CBD, US.
What does the Senior IT Service Desk Officer role pay?
EITR lists the Senior IT Service Desk Officer role at USD 650–700 per month.
Is the Senior IT Service Desk Officer role full-time or contract?
This is a full time position at EITR.
What experience level is the Senior IT Service Desk Officer role?
The Senior IT Service Desk Officer position is aimed at senior-level candidates.
How do I apply for the Senior IT Service Desk Officer role at EITR?
Apply directly on EITR's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
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