Senior IT Service Desk Officer - FTC until April 2027

Senior IT Service Desk Office
Fixed-term contract role until April 2027
$113K + super per day  
Sydney (5 days onsite) 

Key accountabilities:

• Provide ICT support to end users and procure ICT hardware and software based on business 
  requirements (L1 and L2).
• Deploy and decommission ICT solutions, such as telephony, AV and end user computing. This 
  includes end-user training and liaising with vendors on offboarding processes.
• Provide coaching and training to other team members and end users, document procedures, user 
  guides and suggest process improvements.
• Build and maintain key relationships with users, technical staff and stakeholders to determine and 
  resolve issues.
• Provide accurate advice about technical issues and solutions to assist with specifying and documenting 
  business requirements for new or existing solutions.
• Manage hardware and software escalations with vendors and internal stakeholders, providing status updates on vendor tickets until the matter is resolved.
• Manage the Service Desk systems. This includes changes to configuration, upgrades, testing, and 
  engaging with the business to create new workflows. 

Experience:

• Extensive experience in providing end-user IT technical support and being an escalation point (L1 & L2)
• Strong technical knowledge, including demonstrated understanding of computer hardware, end-user 
  software, telephony, audio-visual systems, networks, printing, Windows operating systems, and 
  Microsoft 365.
• Extensive experience in ICT deployments, including setting up office ICT, building new computers, 
  configuring networks, upgrades, and decommissioning old equipment.
• Experience in procuring ICT hardware and software as the SME or technical expert.
• Experience working in an ITIL work environment.

Does this sound like you? Apply now!
For any questions, feel free to email Tito Tealdo -  titob@eitr.com.au   I 0434418729