Client Success Manager

(Digital Marketing Agency, Real Estate Niche, Remote)

Jayce Grayye Consulting is seeking a Client Success Manager for one of our clients! They are a leading provider of comprehensive and cutting-edge digital marketing solutions specifically tailored for the real estate industry. They pride themselves on delivering exceptional results to their clients through strategic planning, innovative campaigns, and data-driven insights. With the expertise and deep understanding of the real estate market, they help their clients achieve their marketing goals, drive targeted traffic, and generate high-quality leads.

Client Success Manager is the liaison between the agency and its clients. Your role will involve onboarding clients, following up with them weekly, giving excellent customer service, and communicating with the media buyers' team. Are you an energetic, empathetic, people person that is seeking an opportunity to positively impact the success of others? We may have a spot for you!

Structure & Compensation

• Full-Time Position 
• Working hours are from 10am to 6pm CST
• 100% Fully Remote Opportunity!
• Salary Range $36,000 - $60,000 USD per year (depends on experience)
• Independent Contractor Position

What This Job Entails

• Guiding new clients through the onboarding process, ensuring a smooth transition and clear understanding of the services
• Develop and implement strategies to foster long-term client retention and loyalty
• Conduct regular check-ins with clients to assess their satisfaction, address any concerns, and identify opportunities for growth.
• Ensuring the marketing team is implementing client assets
• Communicating with the media buyers to get the best results for the clients
• Providing world-class customer service
• Enhancing the clients' experience 

As a Client Success Manager, your dedication to building strong client relationships, driving results, and providing exceptional service will be instrumental in the success of this role.

Requirements

• 2+ years of relevant experience in client success / project management or account management role
• Relevant Real Estate experience preferred but not required
• Experience using CRMs, Zoom, Google apps
• Previous experience working in B2B sales is a plus
• A driven, dedicated teammate with creative ideas to inspire customer adoption
• Strong communication skills, interpersonal skills and attention to detail
• Excellent organizational skills and ability to manage and prioritize multiple projects
• Outgoing, empathetic, confident
• Mindset & drive -- you hold yourself accountable to the highest standards of performance and are resilient in the face of failure or rejection.
• Willing to become the authority in situations and set expectations 
• Strong interpersonal, verbal, and written communication skills in English
• Self-starter -- you are comfortable working 100% remotely, managing your schedule and meeting deadlines without direct supervision 
• Strong time-management and organizational skills under ever-changing schedules
• Coachable -- you are excited to participate in ongoing training and constantly push yourself to get better and better 
• Team player -- you are able to collaborate with a small team, ask for help when needed, and complete tasks as required 
• Proactive -- you strive to get ahead of a problem or start a conversation, instead of waiting for the right time or opportunity to come to you.
• Technology - you must be willing to learn or have a solid understanding of technology 

Benefits

• Remote position 
• Competitive pay 
• Access to world-class training and education
• Laid back, yet professional vibe
• Our client is a quickly growing company that favors promoting internally

More Overview

Our client team culture is energetic, driven, self-resilient, creative and friendly. They collaborate and help each other grow and succeed. You will receive world-class training to refine your art. If you are NOT a lifelong learner, driven to constantly improve towards excellence instead of rest in adequacy, then please do not bother applying.

Our client is most productive when our teammates are fulfilled, challenged, and striving to hit both professional and personal goals. They are A-players who show up for both with full force, living an integrated lifestyle defined by nothing less than excellence.

Job Type: USD, Remote, Client Success Manager, Real Estate, Base, Independent Contractor Position, Marketing, North American Applicants Welcome, Full Time Based.

If you prefer to submit your LinkedIn profile instead; please submit a Word file with a link to your profile

Please review all the requirements before applying. Thank you!