Operations Manager

Operations Manager – Retail – On-Site                                          

Jayce Grayye Consulting is looking for a seasoned Retail Operations Manager for one of our clients. They are a well-established and respected Appliance sales company that has proudly served Southeastern Connecticut, delivering personalized and professional services that outshine larger retailers.

Why Work with them?

• Comprehensive Benefits: Enjoy a full benefits package designed with your well-being in mind.
• Training & Development: Take advantage of opportunities to learn and grow professionally.
• Career Growth: Our client is committed to your professional advancement and will support your journey.
• Recognition Culture: They believe in celebrating your hard work and dedication, fostering a motivated and engaged workforce.

Join our client’s team and experience a positive, fulfilling work environment where your contributions are valued and recognized. Apply today!

Summary

The Operations Manager will be responsible for optimizing workflows, processes, and technology across service, accounting, warehouse, and delivery departments at all locations to ensure maximum efficiency and top-tier customer service.

Key Responsibilities

1. Collaborate with the President and General Manager to create and implement growth and profitability initiatives.
2. Communicate and implement initiatives to the management team.
3. Work with management to continuously improve efficiency and processes.
4. Develop standard procedures to ensure high efficiency and customer service.
5. Gather feedback from management and employees on workflows and processes.
6. Monitor and recommend improvements for operational systems and practices.
7. Review, update, and implement employee training programs.
8. Collaborate with Accounting to create budgets, set goals, and review financial statements.
9. Ensure vendor and customer accounts are current.
10. Oversee month-end close for all departments.
11. Maintain professional banking relationships.
12. Enforce workplace policies and ensure legal compliance.
13. Prepare and process required state and federal reports.
14. Negotiate company insurance policies.
15. Resolve escalated issues and make decisions under pressure.
16. Maintain professional composure, prioritize tasks, and meet deadlines.
17. Handle tasks with discretion and maintain accurate documentation.
18. Communicate professionally with coworkers and customers, especially in difficult situations.
19. Perform other duties as assigned.

Supervisory Responsibilities

1. Supervise accounting staff, including hiring, training, and performance management.
2. Communicate expectations and evaluate job results to meet company quality goals.
3. Ensure compliance with company policies and laws.
4. Adhere to and train staff on safety regulations.

Skills and Abilities

• Strong leadership and motivational skills
• Effective communication, both verbal and written
• Problem-solving and critical thinking
• Ability to handle multiple tasks and adapt quickly
• Ability to work independently and under pressure
• Proficient in Microsoft Office, accounting software, inventory software, payroll software, and database software

Qualifications

• Bachelor's Degree required
• 6-8 years of operations management experience, preferably in retail

Compensation

·     Full-time

·     OTE 1st year $110,000+/yr

·     Bonus potential

·     W-2

Benefits

·     Medical, dental, and vision insurance offered.

·     Company-matched 401(k).

Physical Demands and Work Environment

• Regularly required to stand, walk, sit, use hands, reach, talk, and hear
• Vision abilities required: close vision
• Work environment: moderate noise level

Job Type

Full-Time, On-site, Salary, Operations management, Home appliances, W2