Senior IT Service Desk Officer
EITR ·www.eitr.com.au
Apply directSenior IT Service Desk Officer
12-Month Fixed-Term Contract
📍 Sydney | 5 Days Onsite
💰 $113K – $125K + Super
We are seeking an experienced Senior IT Service Desk Officer to join a high-performing ICT team in Sydney. This is an excellent opportunity for a hands-on IT professional who enjoys delivering exceptional technical support, leading deployments, and acting as a key escalation point across the business.
Key Responsibilities
- Provide Level 1 and Level 2 ICT support to end users across hardware, software, telephony, AV, networking, and Microsoft 365 environments.
- Procure ICT hardware and software aligned with business requirements.
- Deploy, configure, and decommission ICT solutions, including end-user devices, telephony systems, and audio-visual equipment.
- Deliver end-user training and coordinate vendor offboarding processes.
- Coach and support team members while contributing to process improvements, documentation, and user guides.
- Build strong relationships with stakeholders, technical teams, and vendors to resolve technical issues efficiently.
- Provide expert technical advice to support business requirements gathering and solution design.
- Manage vendor escalations and ensure timely communication and resolution of incidents.
- Administer and maintain Service Desk systems, including configurations, upgrades, testing, and workflow enhancements.
About You
- Extensive experience providing end-user IT support in an L1/L2 environment and acting as an escalation point.
- Strong technical expertise across:
- Windows operating systems
- Microsoft 365
- Computer hardware and software
- Networking and printing
- Telephony and AV systems
- Proven experience delivering ICT deployments, including office setups, device builds, upgrades, and decommissioning.
- Experience procuring ICT hardware and software as a technical SME.
- Familiarity working within an ITIL environment.
- Excellent communication, stakeholder engagement, and problem-solving skills.
If this sounds like the right opportunity for you, apply now!
For a confidential discussion, contact:
Tito Tealdo
📧 titob@eitr.com.au
📱 0434 418 729
Frequently asked questions
Who is hiring for the Senior IT Service Desk Officer role?
EITR is hiring for the Senior IT Service Desk Officer position, a Shazamme client. Apply directly on the employer's career site.
Where is the Senior IT Service Desk Officer job located?
The Senior IT Service Desk Officer role with EITR is based in Sydney CBD, US.
What does the Senior IT Service Desk Officer role pay?
EITR lists the Senior IT Service Desk Officer role at USD 110,000–115,000 per year.
Is the Senior IT Service Desk Officer role full-time or contract?
This is a full time position at EITR.
What experience level is the Senior IT Service Desk Officer role?
The Senior IT Service Desk Officer position is aimed at senior-level candidates.
How do I apply for the Senior IT Service Desk Officer role at EITR?
Apply directly on EITR's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.