Senior Call Centre Representative | NSW Government
SB Recruitment ·www.sbrecruitment.com
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The Company
Our client is a well-known government organisation committed to delivering excellent customer experiences and making it easier for people to access government services.
They are looking for a enthusiastic and motivated Senior Call Centre Representative to join their dynamic and high-performing team in this exciting contract role, running from 28 Sept 26 to 31 Dec 26, based in Parramatta.
Please note: successful candidates will work Monday to Friday, 8:30am to 5:00pm, with a 50% hybrid working arrangement.
The Job
Reporting through to a Team Leader, you will be responsible for the following duties:
You
To qualify for this opportunity, you must have experience in the following areas and possess the personal qualities below:
How to apply
Our client is seeking candidates who can join their team immediately. To apply, please submit your application via the relevant job boards.
Please note that only shortlisted candidates will be contacted.
Our client is a well-known government organisation committed to delivering excellent customer experiences and making it easier for people to access government services.
They are looking for a enthusiastic and motivated Senior Call Centre Representative to join their dynamic and high-performing team in this exciting contract role, running from 28 Sept 26 to 31 Dec 26, based in Parramatta.
Please note: successful candidates will work Monday to Friday, 8:30am to 5:00pm, with a 50% hybrid working arrangement.
The Job
Reporting through to a Team Leader, you will be responsible for the following duties:
- Respond to customer enquiries via phone, email, and online channels.
- Investigate Portal issues and determine next steps.
- Provide accurate information and guidance on planning processes.
- Escalate complex matters and ensure timely follow-up.
- Support customers with Portal and general planning enquiries.
- Triage calls, emails, and webforms for resolution or escalation.
- Liaise with internal teams and other agencies to verify information and assist customers.
You
To qualify for this opportunity, you must have experience in the following areas and possess the personal qualities below:
- Minimum of two years’ experience in a contact centre environment.
- Experience within the government sector is desirable.
- Strong written and verbal communication skills.
- Ability to work across multiple systems simultaneously.
- Excellent customer service skills and a high level of attention to detail.
How to apply
Our client is seeking candidates who can join their team immediately. To apply, please submit your application via the relevant job boards.
Please note that only shortlisted candidates will be contacted.
Frequently asked questions
Who is hiring for the Senior Call Centre Representative | NSW Government role?
SB Recruitment is hiring for the Senior Call Centre Representative | NSW Government position, a Shazamme client. Apply directly on the employer's career site.
Where is the Senior Call Centre Representative | NSW Government job located?
The Senior Call Centre Representative | NSW Government role with SB Recruitment is based in Sydney, NSW, AU. The role is hybrid-friendly.
Is the Senior Call Centre Representative | NSW Government role remote?
Yes — the Senior Call Centre Representative | NSW Government position at SB Recruitment is hybrid. Candidates based in AU are preferred.
What does the Senior Call Centre Representative | NSW Government role pay?
SB Recruitment lists the Senior Call Centre Representative | NSW Government role at up to AUD 43 per hour.
Is the Senior Call Centre Representative | NSW Government role full-time or contract?
This is a full time position at SB Recruitment.
What experience level is the Senior Call Centre Representative | NSW Government role?
The Senior Call Centre Representative | NSW Government position is aimed at senior-level candidates.
How do I apply for the Senior Call Centre Representative | NSW Government role at SB Recruitment?
Apply directly on SB Recruitment's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.