Administrative & Sales Support Lead

Salary: $75k - $100k plus super (dependant on experience) Hours: Full time 9am-5pm WORK FROM HOME Why join this organisation? Are you passionate about supporting purpose-driven ecommerce brands in scaling their businesses? Do you thrive in a remote work environment and excel in meticulous attention to detail? If so, we have an exciting opportunity for you to join our clients dynamic team as an Administrative & Sales Support Lead for their online learning business. Specialising in helping impact-driven ecommerce brands scale to six figures per month and beyond, they provide comprehensive online training, personalised coaching, and a thriving online community. With over 400 clients in their community and a global presence, they are committed to driving positive outcomes and creating a lasting impact. The opportunity You will support the two Founders primarily, plus the Sales and CX teams as the business grows. This role underpins all day to day activities to ensure the sales team achieves their goals and can track and measure their success. Coupled with ensuring client queries are managed effectively, you will be the first point of contact representing the business and managing initial communications. In addition, you will be: Assessing all new applications for the training programs, ensuring they meet the minimum requirements to be invited to the program Setting up payment plans for new clients and processing ongoing payments Using tracking systems to collate sales team commissions and providing commission totals for payment Replying to inbound enquiries about the learning programs and providing appropriate information to encourage them to apply Handling customer support emails and escalating those that require a detailed response Completing daily tracking sheets of inbound enquiries from a variety of sources and platforms Managing a variety of other administrative duties including booking executive travel for events, and documenting and update admin operating systems and processes. About you Joining their team means you will be a part of their mission to empower purpose driven and impact ecommerce brands to achieve their full potential. As an Administrative & Sales Support Lead, you will play a critical role in ensuring the smooth operation of their business, supporting their clients, and contributing to their ongoing success. As the business grows there will be an opportunity to develop your own team enabling you take on more comprehensive work and lead and mentor others. To achieve this, you will be: A self-motivated individual who can work effectively from home without feeling isolated A self-starter who takes ownership of their tasks and thrives in a self-directed work environment A cultural fit with a shared passion for purpose, impact, and positive outcomes Detail oriented and meticulous in handling tasks and data An articulate communicator, both written and verbal, to interact with clients and document concise tutorials for standard operating procedures To Apply Please submit your CV (WORD doc preferred) or contact Teresa on 0405 417 882 for a confidential discussion. Our client is an Equal Opportunity Employer. They strongly encourage applications from those who identify as having a disability, identify as being Aboriginal or Torres Strait Islander, are culturally and linguistically diverse (CALD) or sexuality and gender diverse (LGBTIQA+)