Front of House

Front of House Executive

Leeds City Centre | Up to £30,000 DOE | Full-Time, Office Based

Our client is looking for a confident and experienced customer service professional to join their Front of House team in Leeds.

This is a highly visible role within the business and plays a key part in shaping the experience of every client, visitor and colleague. You’ll be one of the first points of contact for anyone entering the building, responsible for delivering a warm, professional and consistently high standard of service.

The Front of House team is a key part of the business and plays an important role in maintaining the standards the organisation is known for. Working closely together, the team ensures every visitor receives a seamless and professional welcome from the moment they arrive.

What We’re Looking For

We’re particularly interested in candidates from hospitality, hotels, premium retail, leisure, events or customer service backgrounds who genuinely enjoy working with people and delivering excellent service.

The ideal person will be friendly, confident and professional, with a naturally warm and approachable manner. You should be highly organised, proactive and calm under pressure, with a strong attention to detail and a genuine service mindset. The most successful candidates in this role are able to build rapport quickly with a wide range of people and consistently go the extra mile to create a positive experience for others.

Key Responsibilities

• Meeting and greeting clients, visitors, suppliers and contractors
• Managing meeting room bookings and ensuring rooms are presented to a high standard
• Coordinating refreshments, catering and hospitality requirements
• Answering and directing incoming calls and handling enquiries appropriately
• Supporting internal and external events
• Maintaining reception, client and communal areas
• Providing general administrative and office support when required
• Ensuring a consistently high standard of presentation across the front of house and ground floor areas
• Working closely with office services and wider teams to support day-to-day operations and events

What’s On Offer

• Salary up to £30,000 depending on experience
• 25 days’ annual leave plus bank holidays, and your birthday off (with the option to buy or sell holiday, and flex some bank holidays)
• Medical Cash Plan
• Reward Scheme
• Volunteer days
• Pension and Life Assurance
• Generous ‘family friendly leave’
• An array of wellness benefits (including onsite yoga and mental health programmes)
• A wide range of additional benefits such as reduced travel/parking charges and a cycle to work scheme with fully secure bike storage on-site
• Opportunity to join an award-winning employer with a strong culture and reputation for employee engagement
• As a valued member of the team, you will also have the opportunity to join a number of clubs and committees that reflect your passions and interests, both in and out of work, whilst making friendships that last for life

This is an excellent opportunity for someone who takes real pride in delivering exceptional service and wants to be part of a team where the front of house experience is central to how the business is perceived by clients and visitors.

Location: LS1

Hours: 35 hours. Shift patterns between 8am - 6pm

Salary: up to £30,000 DOE

Due to the amount of response, we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days, please assume that you have not been successful for the role you have applied for. By applying to this advertisement, you are hereby giving consent for Jo Holdsworth Recruitment to hold your details for a 30-day period and contact you via any method of contact you have listed on your application.