Claims Advisor (Customer Experience)

Indigeco is proud to be partnering with one of Australia’s most trusted and nationally recognised insurance providers to appoint a Customer Service Claims Advisor to their Brisbane CBD team.

This full-time, permanent role will see you supporting customers through the claims process, providing exceptional service while managing a portfolio of claims from lodgement through to resolution. You will work closely with customers, service providers and internal stakeholders to ensure positive outcomes and a seamless claims experience.

ABOUT THE COMPANY
Our client is a leading Australian insurance provider with a strong reputation for customer care, professional development and career progression. This is an opportunity to join a well-established claims team where you will receive structured training, ongoing support and a clear pathway into more complex claims management opportunities.

YOUR RESPONSIBILITIES

• Manage an allocated portfolio of claims, ensuring customers receive timely, professional and empathetic support throughout the claims journey
• Act as the primary point of contact for customers, keeping them informed and updated on claim progress
• Build positive relationships with customers, service providers and internal stakeholders to facilitate efficient claim outcomes
• Review claim information and supporting documentation to assess next steps and make informed recommendations
• Resolve customer enquiries and concerns while delivering a high standard of service
• Ensure claims are managed in accordance with company policies, regulatory requirements and service standards
• Maintain accurate claim records, correspondence and file notes
• Work collaboratively with team members and stakeholders to achieve customer and business outcomes
• Contribute to continuous improvement initiatives and support a positive team culture

YOUR REQUIREMENTS

• Experience in customer service, claims administration, insurance, contact centres, financial services or a related customer-focused environment
• Strong communication and interpersonal skills with the ability to build rapport and manage a range of customer interactions
• Ability to handle sensitive conversations with empathy, professionalism and resilience
• Excellent organisational and time management skills, with the ability to manage competing priorities
• Strong attention to detail and problem-solving capabilities
• A proactive approach and genuine passion for helping customers achieve positive outcomes
• Experience working in insurance or claims environments will be highly regarded but is not essential
• Ability to work from the Brisbane CBD office during the initial training period before moving to a hybrid model

YOUR PERK

• Hybrid working after the initial training period, usually 2 days in office and the remainder from home
• Clear career progression opportunities within claims and insurance
• Structured training and ongoing professional development
• Opportunity to build a long-term career with a large, nationally recognised insurance provider

HOW TO APPLY If you have a background in customer service, claims administration, contact centres, insurance, financial services or another customer-focused role and are looking to take the next step in your career, we would love to hear from you.
Apply now and a consultant from Indigeco will be in touch.