Customer Experience Manager - Sales & Growth - Solar

Salary: Competitive salary plus exceptional benefits Hours: Full time hybrid/remote Why join this organisation? Are you passionate about accelerating the transition to renewable energy? Our client, a leading solar software provider, empowers clean energy professionals with a comprehensive digital platform for design, sales, and management—helping them grow and scale their businesses. As part of this innovative, mission-driven team, you’ll support users internationally, contributing to a platform that drives tangible global impact. Join a smart, collaborative, and fun team culture, where your work will make a difference in advancing the future of clean energy. Some of the benefits you will enjoy include: Hybrid office/work from home Flexible leave options to accommodate your work-life priorities A company wide wellness day off every single month in addition to your annual leave - that’s an extra 2 weeks off per year! Professional and personal development plans A leadership team that is authentically passionate about solving the climate challenge through technology A very fast paced environment keeping you engaged and motivated to strive for your best The opportunity Our client is seeking a dynamic Customer Experience Manager for Sales and Growth optimisation of their SaaS platform that supports the solar industry. Reporting to the Head of Customer Experience (AU & NZ), this role focuses on driving product revenue and business growth through new and existing business customers on their platform. You'll be responsible for: Leading outbound calling programmes and managing a sales funnel to maximise conversions and user activity. Supporting sales, onboarding, and training for new and existing business customers to ensure smooth implementation and high product usage. Collaborating with internal teams to enhance customer support and onboarding processes Reporting key sales metrics and helping design acquisition strategies for global application. Working with the support and development teams to share best practices, gather feedback, and drive product innovations. Promoting the company brand and driving business growth by developing relationships and securing high-impact business customers. About you With a passion for the solar industry, the successful candidate will play a pivotal role in building relationships, generating new business leads, and collaborating with the marketing team on acquisition campaigns. In addition, you will have: A strong background in outbound sales with a passion for helping customers succeed. Exceptional relationship-building skills, with the ability to connect, engage, and foster long-term partnerships. Effective problem-solving skills and a proactive approach to resolving customer challenges and delivering solutions. Familiarity with CRM systems, such as HubSpot and Zendesk (preferred). The ability to adapt and thrive in a fast-paced, scale-up environment. A passion for the clean energy transition and contributing to a positive team culture. To Apply Please submit your CV (WORD doc preferred) or contact Teresa on 0405 417 882 for a confidential discussion. This role is only open to Australian residents with unrestricted working rights. Our client does not meet the Australian Federal Government criteria to offer sponsorship to overseas residents. Our client is an Equal Opportunity Employer. They strongly encourage applications from those who identify as having a disability, identify as being Aboriginal or Torres Strait Islander, are culturally and linguistically diverse (CALD) or sexuality and gender diverse (LGBTIQA+)