Senior Claim Specialist
Smaart Recruitment ·www.smaart.com.au
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We are currently recruiting for a Senior Claim Specialist within the property claims team for a leading Australian-owned underwriting agency. The organisation offers a diverse range of insurance products, with this role specifically focused on domestic property claims.
The team are seeking an experienced professional to join their highly collaborative and technology-driven environment. This position is based in their Perth CBD office.
As a Senior Claim Specialist, you will take ownership of a portfolio of high-value and technically complex domestic property claims, managing each claim from lodgment through to settlement. In addition to managing your own portfolio, you will act as a technical leader within the team, providing guidance, coaching and support to Claims Specialists while contributing to operational excellence and continuous improvement initiatives.
Key Responsibilities
The team are seeking an experienced professional to join their highly collaborative and technology-driven environment. This position is based in their Perth CBD office.
As a Senior Claim Specialist, you will take ownership of a portfolio of high-value and technically complex domestic property claims, managing each claim from lodgment through to settlement. In addition to managing your own portfolio, you will act as a technical leader within the team, providing guidance, coaching and support to Claims Specialists while contributing to operational excellence and continuous improvement initiatives.
Key Responsibilities
- Manage an end-to-end portfolio of domestic property insurance claims, ensuring timely, accurate and customer-focused outcomes.
- Assess complex claims, interpret policy coverage and make sound, commercially balanced claim decisions.
- Act as the technical escalation point for Claims Specialists, providing guidance on policy interpretation, coverage decisions and best practice claims management.
- Mentor and support team members through coaching, knowledge sharing and technical assistance.
- Assist with complaint resolution, identifying potential compliance risks and ensuring positive customer outcomes.
- Ensure all claims are managed in accordance with relevant legislation, industry Codes of Practice, regulatory obligations and internal policies and standards.
- Contribute to process improvement initiatives that enhance operational efficiency and customer experience.
- Salary between $90,000 - $105,000 + Super, depending on experience.
- Hybrid working model based in the Perth CBD office, with Wednesday and Thursday designated as work-from-home days.
- Join a supportive, collaborative and forward-thinking claims team within a growing organisation.
- Genuine opportunities for career progression as the business continues to expand.
- Work for a highly technology-driven organisation that invests in innovation and continuous improvement.
- A minimum of 5 years' experience managing domestic and/or commercial property insurance claims.
- Strong exposure to Home, Landlord and/or Strata insurance products.
- Excellent communication and stakeholder management skills, with the ability to build strong relationships with customers, brokers, suppliers and internal teams.
- A customer-first approach, combined with sound commercial judgement and exceptional attention to detail.
- Strong working knowledge of general insurance claims principles, industry standards and best-practice claims management frameworks.
- A comprehensive understanding of relevant insurance legislation, regulatory obligations and industry Codes of Practice, with the ability to confidently apply these when assessing and managing claims.
- Previous experience providing technical guidance, mentoring or coaching within a claim's environment will be highly regarded.
Frequently asked questions
Who is hiring for the Senior Claim Specialist role?
Smaart Recruitment is hiring for the Senior Claim Specialist position, a Shazamme client. Apply directly on the employer's career site.
Where is the Senior Claim Specialist job located?
The Senior Claim Specialist role with Smaart Recruitment is based in Perth, VIC, AU.
What does the Senior Claim Specialist role pay?
Smaart Recruitment lists the Senior Claim Specialist role at AUD 90,000–105,000 per year.
Is the Senior Claim Specialist role full-time or contract?
This is a full time position at Smaart Recruitment.
What experience level is the Senior Claim Specialist role?
The Senior Claim Specialist position is aimed at senior-level candidates.
How do I apply for the Senior Claim Specialist role at Smaart Recruitment?
Apply directly on Smaart Recruitment's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.