Claims & Customer Service Officer
Smaart Recruitment ·www.smaart.com.au
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Our client:
This is your opportunity to join one of Australia’s largest and most established workers compensation and personal injury claims management organisations, supporting injured workers and employers through the recovery and return-to-work process.
Why this role?
Looking for a stable job that’s more than just a call centre role? Step into a structured claims career with a leading national organisation where you’ll be trained to make real decisions that impact injured workers’ access to support and compensation. It’s fast-paced, phone-based work, but with genuine structure, purpose, and long-term career pathways into insurance and claims.
What you’ll be doing:
You’ll be the first point of contact in the claims process, responsible for:
Ready to apply?
If you’re looking to move into a stable, well-supported role with real career progression, this is a strong next step.
Interviews are commencing immediately. For further enquires, reach out to hollie@smaart.com.au
This is your opportunity to join one of Australia’s largest and most established workers compensation and personal injury claims management organisations, supporting injured workers and employers through the recovery and return-to-work process.
Why this role?
Looking for a stable job that’s more than just a call centre role? Step into a structured claims career with a leading national organisation where you’ll be trained to make real decisions that impact injured workers’ access to support and compensation. It’s fast-paced, phone-based work, but with genuine structure, purpose, and long-term career pathways into insurance and claims.
What you’ll be doing:
You’ll be the first point of contact in the claims process, responsible for:
- Taking inbound and making outbound calls with workers, employers and providers
- Asking questions and gathering information to support claim decisions
- Reviewing evidence and supporting documents to help determine claim outcomes
- Making liability decisions in line with legislation and guidelines
- Helping customers understand the claims process clearly and professionally
- Ensuring accurate records and timely action on all claims
- Working to structured targets, timeframes and quality standards
- Attractive salary of $70,000 + super
- Hybrid working (up to 2 days WFH once trained)
- Stable full-time permanent employment
- Career progression in a growing national business
- Full paid training and structured onboarding
- A clear pathway into claims, insurance and specialist roles
- Supportive team environment with coaching and development
- Employee wellbeing programs and support services
- Discounts, rewards programs and incentive opportunities
- Confident communicating over the phone and handling conversations professionally
- Comfortable in a high-volume, structured environment
- Able to think logically, follow process, and make decisions based on information
- Detail-focused and organised
- Resilient, adaptable, and comfortable working in a fast-paced role
- Experienced in customer service, call centre, retail, hospitality, admin or similar roles
Ready to apply?
If you’re looking to move into a stable, well-supported role with real career progression, this is a strong next step.
Interviews are commencing immediately. For further enquires, reach out to hollie@smaart.com.au
Frequently asked questions
Who is hiring for the Claims & Customer Service Officer role?
Smaart Recruitment is hiring for the Claims & Customer Service Officer position, a Shazamme client. Apply directly on the employer's career site.
Where is the Claims & Customer Service Officer job located?
The Claims & Customer Service Officer role with Smaart Recruitment is based in Adelaide, SA, AU.
What does the Claims & Customer Service Officer role pay?
Smaart Recruitment lists the Claims & Customer Service Officer role at up to AUD 70,000 per year.
Is the Claims & Customer Service Officer role full-time or contract?
This is a full time position at Smaart Recruitment.
What experience level is the Claims & Customer Service Officer role?
The Claims & Customer Service Officer position is aimed at mid-level candidates.
How do I apply for the Claims & Customer Service Officer role at Smaart Recruitment?
Apply directly on Smaart Recruitment's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.