Client Service Officer | NSW Government
SB Recruitment ·www.sbrecruitment.com
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The Company
Our client is a well-known organisation who are responsible for helping local communities firsthand. They pride themselves on high quality services and initiatives that enhance living standards and local communities with reaching their full potential.
They are seeking a passionate and empathetic Client Service Officer to join their team in Parramatta, with an immediate start available.
Please note that this role is based full-time in the Parramatta office, requiring attendance on-site five days per week (Monday to Friday), from 9:00am to 5:00pm. The position is offered on a rolling monthly contract.
The Job
Reporting through to a Manager, you will be accountable for:
You
To be successful for this opportunity, you must have experience in the following areas and possess the below personal qualities:
How to apply
Our client is searching for candidates who can start ASAP! If you are interested, please apply via our website.
Please note that only shortlisted candidates will be contacted.
Our client is a well-known organisation who are responsible for helping local communities firsthand. They pride themselves on high quality services and initiatives that enhance living standards and local communities with reaching their full potential.
They are seeking a passionate and empathetic Client Service Officer to join their team in Parramatta, with an immediate start available.
Please note that this role is based full-time in the Parramatta office, requiring attendance on-site five days per week (Monday to Friday), from 9:00am to 5:00pm. The position is offered on a rolling monthly contract.
The Job
Reporting through to a Manager, you will be accountable for:
- Managing a high volume of face-to-face client enquiries and service requests in a fast-paced environment.
- Plan and manage a portfolio of customer finances with a focus on medium to long-term goals.
- Build strong relationships with customers to understand their needs and aspirations.
- Listen and respond to concerns from customers and stakeholders to resolve issues.
- Managing sensitive documentation and complying with legislation and policy.
- Managing general administration such a records management, filing and data entry.
You
To be successful for this opportunity, you must have experience in the following areas and possess the below personal qualities:
- At least 2 years' experience in a customer-facing role, with a sound understanding of financial management.
- Previous experience supporting community members or working with vulnerable clients will be highly regarded.
- Demonstrated experience in legal, financial planning, or client service support roles.
- Background in the legal, banking, or government sectors is highly regarded.
- Willing and able to participate in a rotating phone roster, shared fairly among team members, covering morning and afternoon shifts between 9:00am and 5:00pm.
- Case management experience is a strong advantage.
- Proven ability to deliver excellent customer service and resolve issues effectively.
How to apply
Our client is searching for candidates who can start ASAP! If you are interested, please apply via our website.
Please note that only shortlisted candidates will be contacted.
Frequently asked questions
Who is hiring for the Client Service Officer | NSW Government role?
SB Recruitment is hiring for the Client Service Officer | NSW Government position, a Shazamme client. Apply directly on the employer's career site.
Where is the Client Service Officer | NSW Government job located?
The Client Service Officer | NSW Government role with SB Recruitment is based in Sydney, NSW, AU.
What does the Client Service Officer | NSW Government role pay?
SB Recruitment lists the Client Service Officer | NSW Government role at AUD 40–41 per hour.
Is the Client Service Officer | NSW Government role full-time or contract?
This is a full time position at SB Recruitment.
What experience level is the Client Service Officer | NSW Government role?
The Client Service Officer | NSW Government position is aimed at mid-level candidates.
How do I apply for the Client Service Officer | NSW Government role at SB Recruitment?
Apply directly on SB Recruitment's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.