Tele-Interview Consultant
lotuspeople.com.au ·www.lotuspeople.com.au
Apply direct
ABOUT THE COMPANY
Lotus People are delighted to partner with one of our favorite clients – an innovative and forward-thinking insurance business that’s transforming the way insurance operates. Known for their exceptional service standards and commitment to employee satisfaction, this fintech company is at the forefront of the industry. This is a company that is truly passionate about creating a fantastic workplace culture, putting their people at the forefront of everything they do!
ABOUT THE ROLE
As a Tele Interview Consultant, you will play a critical role in delivering a seamless new business experience. Managing your own portfolio of financial advisers, you’ll conduct customer tele-interviews, complete applications and partner closely with underwriting to deliver fast, high-quality outcomes. This is a relationship-driven role where your service mindset and attention to detail directly impact customer advocacy and business growth.
DUTIES
SKILLS & EXPERIENCE
Required:
At Lotus People, we are committed to fostering diversity, equity and inclusion. We encourage applicants from all backgrounds to apply and will ensure a fair and equitable recruitment process.
Every application we receive is reviewed by a real person, never by AI. If your experience aligns with the requirements of the role, a consultant will be in touch within 2–3 business days for an initial phone screen. Shortlisted
candidates will then proceed to a virtual interview with the consultant managing the role.
Due to the volume of applications and the specific nature of our briefs, we are unable to take phone enquiries about roles before an application is submitted. We ask that all interested candidates please apply online and wait to hear from us. Rest assured, we respond to every applicant, regardless of the outcome, so you will not be left wondering.
Lotus People are proud to have been awarded Best Agency for Candidate Experience for five consecutive years. We look forward to providing you with a positive and respectful experience.
Lotus People are delighted to partner with one of our favorite clients – an innovative and forward-thinking insurance business that’s transforming the way insurance operates. Known for their exceptional service standards and commitment to employee satisfaction, this fintech company is at the forefront of the industry. This is a company that is truly passionate about creating a fantastic workplace culture, putting their people at the forefront of everything they do!
ABOUT THE ROLE
As a Tele Interview Consultant, you will play a critical role in delivering a seamless new business experience. Managing your own portfolio of financial advisers, you’ll conduct customer tele-interviews, complete applications and partner closely with underwriting to deliver fast, high-quality outcomes. This is a relationship-driven role where your service mindset and attention to detail directly impact customer advocacy and business growth.
DUTIES
- Conduct customer tele-interviews to obtain medical and risk information
- Complete life insurance applications on behalf of financial advisers
- Manage and build strong relationships within your adviser portfolio
- Deliver cases within agreed service level timeframes
- Collaborate with underwriting to progress cases efficiently
- Identify and drive process improvements to enhance turnaround times
- Support booking coordination and workflow management
- Promote the service proposition in adviser interactions
SKILLS & EXPERIENCE
Required:
- 1–2+ years’ experience in Life Insurance (New Business, Underwriting or similar)
- Strong knowledge of life insurance products and underwriting processes
- Medical terminology training or equivalent knowledge
- Exceptional phone-based customer service skills
- Confident communicator with strong relationship-building skills
- High attention to detail and accuracy
- Strong active listening and questioning ability
- Able to manage competing priorities in a fast-paced environment
- Experience in a tele-interview or adviser-facing role
- Financial services qualifications
- Clear career progression within a growing insurer
- Supportive, collaborative and high-performing team culture
- Exposure to senior leadership and cross-functional teams
- Flexible working arrangements (3 WFH days) & enjoy a day off every month
- Opportunity to join a business experiencing strong national growth
At Lotus People, we are committed to fostering diversity, equity and inclusion. We encourage applicants from all backgrounds to apply and will ensure a fair and equitable recruitment process.
Every application we receive is reviewed by a real person, never by AI. If your experience aligns with the requirements of the role, a consultant will be in touch within 2–3 business days for an initial phone screen. Shortlisted
candidates will then proceed to a virtual interview with the consultant managing the role.
Due to the volume of applications and the specific nature of our briefs, we are unable to take phone enquiries about roles before an application is submitted. We ask that all interested candidates please apply online and wait to hear from us. Rest assured, we respond to every applicant, regardless of the outcome, so you will not be left wondering.
Lotus People are proud to have been awarded Best Agency for Candidate Experience for five consecutive years. We look forward to providing you with a positive and respectful experience.
Frequently asked questions
Who is hiring for the Tele-Interview Consultant role?
lotuspeople.com.au is hiring for the Tele-Interview Consultant position, a Shazamme client. Apply directly on the employer's career site.
Where is the Tele-Interview Consultant job located?
The Tele-Interview Consultant role with lotuspeople.com.au is based in Sydney, NSW, AU.
What does the Tele-Interview Consultant role pay?
lotuspeople.com.au lists the Tele-Interview Consultant role at AUD 85,000–90,000 per year.
Is the Tele-Interview Consultant role full-time or contract?
This is a full time position at lotuspeople.com.au.
What experience level is the Tele-Interview Consultant role?
The Tele-Interview Consultant position is aimed at mid-level candidates.
How do I apply for the Tele-Interview Consultant role at lotuspeople.com.au?
Apply directly on lotuspeople.com.au's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.