Medical Administration

This well-established specialist healthcare practice is known for delivering an exceptional patient experience within a premium private healthcare environment. With a strong focus on care, professionalism and service excellence, the team is currently undergoing an exciting period of growth and transformation. 

ABOUT THE ROLE
This is a varied and fast-paced medical administration opportunity supporting a busy specialist practice across patient services, administration and billing. Working closely with the Practice leadership team, you’ll play a key role in ensuring a seamless patient journey from onboarding and appointments through to billing and ongoing communication. You’ll thrive in a collaborative environment where adaptability, initiative and exceptional customer service are highly valued as the business continues to streamline systems and processes.

DUTIES

• Manage patient bookings, scheduling and appointment coordination
• Support front desk and reception operations as required
• Coordinate patient communications via phone and email
• Process specialist billing, invoicing and accounts administration
• Maintain accurate patient records and file management within Gen 2
• Assist with patient onboarding and consent documentation
• Support workflow improvements and process streamlining initiatives
• Liaise closely with clinicians, nurses and the broader support team
• Deliver a professional and empathetic patient experience at all times

SKILLS & EXPERIENCE

• Previous experience within specialist medical administration or medical reception
• Strong understanding of private healthcare environments and patient confidentiality
• Experience managing medical billing and accounts administration
• Exposure to specialist practice management systems such as Gen 2, Genie or similar
• Exceptional communication and interpersonal skills
• Highly organised with strong attention to detail
• Adaptable and comfortable working within a changing environment
• Professional, proactive and team-focused approach

OUR RECRUITMENT PROCESS
At Lotus People, we are committed to fostering diversity, equity and inclusion. We encourage applicants from all backgrounds to apply and will ensure a fair and equitable recruitment process.

Every application we receive is reviewed by a real person, never by AI. If your experience aligns with the requirements of the role, a consultant will be in touch within 2–3 business days for an initial phone screen. Shortlisted candidates will then proceed to a virtual interview with the consultant managing the role.

Due to the volume of applications and the specific nature of our briefs, we are unable to take phone enquiries about roles before an application is submitted. We ask that all interested candidates please apply online and wait to hear from us. Rest assured, we respond to every applicant, regardless of the outcome, so you will not be left wondering.

Lotus People are proud to have been awarded Best Agency for Candidate Experience for five consecutive years. We look forward to providing you with a positive and respectful experience.