IT Operations Analyst
PRA ·www.pra.com.au
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The role
- Manage internal IT support tickets and act as the primary escalation point, triaging and resolving within agreed SLAs
- Own endpoint lifecycle end to end: provisioning, configuration, deployment and decommissioning across the device fleet
- Administer user accounts, permissions and group-based access following least privilege principles
- Support Microsoft 365 administration and workplace collaboration tools including Teams, Slack and meeting room technology
- Build and maintain IT documentation and a knowledge base to reduce recurring issues
- Experience supporting internal IT operations in a SaaS or corporate environment
- Strong Microsoft 365, Teams and Slack experience
- Experience supporting a Mac environment, with familiarity with Apple Business Manager
- Hands-on experience with endpoint management platforms such as Intune or Jamf
- Understanding of identity and access management concepts
Frequently asked questions
Who is hiring for the IT Operations Analyst role?
PRA is hiring for the IT Operations Analyst position, a Shazamme client. Apply directly on the employer's career site.
Where is the IT Operations Analyst job located?
The IT Operations Analyst role with PRA is based in Melbourne, VIC, AU.
Is the IT Operations Analyst role full-time or contract?
This is a full time position at PRA.
What experience level is the IT Operations Analyst role?
The IT Operations Analyst position is aimed at mid-level candidates.
How do I apply for the IT Operations Analyst role at PRA?
Apply directly on PRA's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.