BTR Resident Services Associate
Collins Property Recruitment Bullhorn ·www.collinspropertyrecruitment.com
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The role:
As Resident Services Associate you will be based on a high-end residential development in Leeds. Responsible for being the first point of contact for residents, always providing excellent customer service. As RSA you will also be responsible for carrying out front of house duties, property management, leasing administration and organising maintenance works. Your working hours will be 5 days over 7, with some Saturdays required.
Responsibilities:
Should this role not be for you, but you would like to refer a friend or colleague to us, we'll happily give you £300 worth of vouchers if we successfully place them!
As Resident Services Associate you will be based on a high-end residential development in Leeds. Responsible for being the first point of contact for residents, always providing excellent customer service. As RSA you will also be responsible for carrying out front of house duties, property management, leasing administration and organising maintenance works. Your working hours will be 5 days over 7, with some Saturdays required.
Responsibilities:
- Deliver exceptional customer service to every person, creating an unmatched first impression
- Manage resident enquiries and complaints, ensuring all enquiries are dealt with quickly and efficiently
- Log communication with residents
- Conduct routine inspections of community amenities and common areas
- Carry out leasing administration including tenancy agreements and reference checks
- Carry out apartment tours
- Organise maintenance works, liaise with contractors and ensure works are progressing smoothly
- Follow health & safety procedures
- Day to day front of house type services such as handling parcels
- Prior real estate experience or experience working in Student Accommodation or Hospitality in a front-facing role
- Excellent customer service skills
- Ability to multi-task
Should this role not be for you, but you would like to refer a friend or colleague to us, we'll happily give you £300 worth of vouchers if we successfully place them!
Frequently asked questions
Who is hiring for the BTR Resident Services Associate role?
Collins Property Recruitment Bullhorn is hiring for the BTR Resident Services Associate position, a Shazamme client. Apply directly on the employer's career site.
Where is the BTR Resident Services Associate job located?
The BTR Resident Services Associate role with Collins Property Recruitment Bullhorn is based in Leeds, GB.
Is the BTR Resident Services Associate role full-time or contract?
This is a full time position at Collins Property Recruitment Bullhorn.
What experience level is the BTR Resident Services Associate role?
The BTR Resident Services Associate position is aimed at junior-level candidates.
How do I apply for the BTR Resident Services Associate role at Collins Property Recruitment Bullhorn?
Apply directly on Collins Property Recruitment Bullhorn's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.