Customer Service Coordinator (Japanese Speaking)

Connected Group ·www.connectedgroup.com

Location Hong Kong, Hong Kong
Salary HKD 25,000 - 28,000 / year
Type Full time
Level Mid
Source Shazamme
Manufacturing, Sourcing & Supply Chain
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Customer Service Coordinator (Japanese-speaking)

Customer Service Coordinator / Customer Service Representative (Japanese Speaking)

Join a Global Consumer Products Business

We are partnering with a leading international consumer products company with operations across Asia, Europe and North America. Due to continued business growth in the Japan market, they are looking for a Customer Service Coordinator to join their regional team in Hong Kong.

This is an excellent opportunity for candidates who enjoy working in an international environment, managing customer orders, coordinating shipments and acting as a key bridge between customers, logistics partners and internal teams.

What You'll Do

  • Manage customer orders from order placement through to delivery
  • Coordinate shipment schedules and order fulfilment activities
  • Monitor order status and ensure accurate and timely execution
  • Serve as the key contact point for customers, mainly supporting the Japan market
  • Work closely with logistics, supply chain, operations and commercial teams
  • Handle customer enquiries and provide timely solutions
  • Prepare reports, order updates and customer communication
  • Support continuous improvement of customer service processes

What We're Looking For

  • 3+ years of experience in Customer Service, Order Management, Sales Coordination, Supply Chain Coordination or Logistics Administration
  • Experience supporting B2B customers is preferred
  • Strong attention to detail and ability to manage multiple priorities
  • Strong communication and stakeholder management skills

Language Requirements

✅ Japanese (written and spoken) is a MUST

Why Consider This Opportunity?

  • Stable international business with strong growth plans in Asia
  • Exposure to regional customer service and supply chain operations
  • Opportunity to work closely with global stakeholders
  • Friendly and collaborative team environment
  • Career development opportunities as the regional business continues to expand

Interested candidates are welcome to apply directly or contact Hugo Ng at ConnectedGroup for a confidential discussion.

Frequently asked questions

Who is hiring for the Customer Service Coordinator (Japanese Speaking) role?
Connected Group is hiring for the Customer Service Coordinator (Japanese Speaking) position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Service Coordinator (Japanese Speaking) job located?
The Customer Service Coordinator (Japanese Speaking) role with Connected Group is based in Hong Kong, HK.
What does the Customer Service Coordinator (Japanese Speaking) role pay?
Connected Group lists the Customer Service Coordinator (Japanese Speaking) role at HKD 25,000–28,000 per year.
Is the Customer Service Coordinator (Japanese Speaking) role full-time or contract?
This is a full time position at Connected Group.
What experience level is the Customer Service Coordinator (Japanese Speaking) role?
The Customer Service Coordinator (Japanese Speaking) position is aimed at mid-level candidates.
How do I apply for the Customer Service Coordinator (Japanese Speaking) role at Connected Group?
Apply directly on Connected Group's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct