Human Resources Adviser
Ashdown People ·www.ashdownpeople.com.au
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Claims Advisor - Workers Compensation
Location: Sydney, NSW (Hybrid)
Contract: ASAP - 20 November 2026
Rate: $380-$420 per day + Super
About the Organisation
Our client is a large NSW Government organisation responsible for delivering critical services and infrastructure across the state. They are committed to creating a safe, inclusive and high-performing workplace while supporting the wellbeing of their employees.
An exciting opportunity has become available for an experienced Claims Advisor - Workers Compensation to join the Injury and Claims Management team on a contract basis.
About the Role
As the Claims Advisor - Workers Compensation, you will be responsible for delivering best practice workers compensation claims management while ensuring compliance with NSW legislation, SIRA and iCare requirements.
You will manage a varied portfolio of claims, provide expert advice to stakeholders, and support positive return-to-work outcomes while helping minimise claims costs and compensation premiums.
Working within a collaborative team environment, you will contribute to continuous improvement initiatives and provide a high standard of customer service across the organisation.
Key Responsibilities
You are an experienced workers compensation professional who thrives in a fast-paced environment and enjoys managing complex claims while providing outstanding stakeholder support.
You will demonstrate:
Location: Sydney, NSW (Hybrid)
Contract: ASAP - 20 November 2026
Rate: $380-$420 per day + Super
About the Organisation
Our client is a large NSW Government organisation responsible for delivering critical services and infrastructure across the state. They are committed to creating a safe, inclusive and high-performing workplace while supporting the wellbeing of their employees.
An exciting opportunity has become available for an experienced Claims Advisor - Workers Compensation to join the Injury and Claims Management team on a contract basis.
About the Role
As the Claims Advisor - Workers Compensation, you will be responsible for delivering best practice workers compensation claims management while ensuring compliance with NSW legislation, SIRA and iCare requirements.
You will manage a varied portfolio of claims, provide expert advice to stakeholders, and support positive return-to-work outcomes while helping minimise claims costs and compensation premiums.
Working within a collaborative team environment, you will contribute to continuous improvement initiatives and provide a high standard of customer service across the organisation.
Key Responsibilities
- Manage workers compensation claims in accordance with NSW legislation, SIRA and iCare guidelines.
- Provide end-to-end case management across a diverse portfolio of workers compensation claims.
- Work across self-insurance, self-administered and Treasury Managed Fund (TMF) claims as required.
- Liaise with injured workers, managers, medical practitioners, rehabilitation providers, insurers and legal representatives to facilitate effective claim outcomes.
- Monitor claim progress, identify risks and implement strategies to achieve timely and sustainable return-to-work outcomes.
- Respond to stakeholder enquiries and resolve issues in a professional and timely manner.
- Maintain accurate claim records and documentation while ensuring compliance with legislative and organisational requirements.
- Contribute to business improvement initiatives and support the ongoing development of claims management processes.
- Build strong relationships with internal and external stakeholders to deliver high-quality customer service.
You are an experienced workers compensation professional who thrives in a fast-paced environment and enjoys managing complex claims while providing outstanding stakeholder support.
You will demonstrate:
- Previous experience managing workers compensation claims, ideally within a large and complex organisation.
- Strong understanding of NSW Workers Compensation legislation, SIRA guidelines and iCare processes.
- Proven experience in injury management and facilitating successful return-to-work outcomes.
- Excellent communication and stakeholder management skills with the ability to build trusted relationships.
- Strong problem-solving skills with the ability to manage competing priorities and changing workloads.
- High attention to detail and the ability to maintain accurate documentation and compliance standards.
- A collaborative approach with a strong commitment to customer service and continuous improvement.
- Proficiency using claims management systems and Microsoft Office applications.
Frequently asked questions
Who is hiring for the Human Resources Adviser role?
Ashdown People is hiring for the Human Resources Adviser position, a Shazamme client. Apply directly on the employer's career site.
Where is the Human Resources Adviser job located?
The Human Resources Adviser role with Ashdown People is based in Burwood, NSW, AU. The role is hybrid-friendly.
Is the Human Resources Adviser role remote?
Yes — the Human Resources Adviser position at Ashdown People is hybrid. Candidates based in AU are preferred.
What does the Human Resources Adviser role pay?
Ashdown People lists the Human Resources Adviser role at AUD 380–420 per month.
Is the Human Resources Adviser role full-time or contract?
This is a full time position at Ashdown People.
What experience level is the Human Resources Adviser role?
The Human Resources Adviser position is aimed at mid-level candidates.
How do I apply for the Human Resources Adviser role at Ashdown People?
Apply directly on Ashdown People's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.