Platform Manager - DevOps

Platform Manager - Finance Applications
 
Location: Sydney
Employment Type: Contract (Leave Cover) - 6 Months
Rate: $1050-$1200/day + Super

• Proven experience administering and supporting FinanceOne within a large enterprise environment.
• Lead the support and continuous improvement of critical enterprise finance applications.
• Immediate Start - Hybrid Work Model

About the Role
We are seeking an experienced Finance Applications Platform Manager to lead a team responsible for the operational management, continuous improvement, and support of a broad portfolio of enterprise finance applications.
 
This role is ideal for a technology leader who combines strong operational management, stakeholder engagement, service delivery, and continuous improvement capabilities with experience supporting business-critical finance systems.
 
While DevOps principles are highly valued, this role is not a traditional DevOps engineering position. Instead, the focus is on fostering collaboration, automation, operational excellence, and continual service improvement across a complex finance applications ecosystem.
 
You will lead a team responsible for the day-to-day management, reliability, support, and enhancement of critical finance platforms while partnering closely with Finance, Technology, Security, Integration, and Vendor stakeholders.
 
Finance Platforms Supported

• FinanceOne

Additional platforms include:

• OneHealth (F1 for Health)
• Basware P2P
• SAP Concur
• Xetta (Revenue System)
• TrakCare Financials
• HTrak (Health Consumables ERP)
• NAB DirectLink
• Other finance applications and integrated services across the broader ecosystem

Key Responsibilities
 
Platform Leadership & Service Ownership

• Lead the operational management and support of enterprise finance applications.
• Provide leadership to a multidisciplinary team of application specialists, analysts, and technical resources.
• Ensure service reliability, platform stability, and strong business outcomes.
• Drive accountability, performance, prioritisation, and effective workload management across the team.
• Establish and maintain service standards, operational metrics, and performance reporting.

Operational Excellence

• Own and continuously improve operational practices across the platform landscape, including:
  • Platform administration and configuration
  • Access provisioning and role-based security controls
  • Disaster recovery planning, testing, and readiness
  • Audit and compliance activities
  • Integration oversight and support
• Ensure operational processes are standardised, repeatable, and scalable.
• Promote automation wherever possible to improve efficiency and reduce operational risk.

Continuous Improvement & Delivery

• Drive continuous improvement initiatives across processes, tooling, workflows, and service delivery.
• Lead the identification and implementation of opportunities to improve reliability, performance, and user experience.
• Support business-led enhancement initiatives and platform optimisation programs.
• Champion a culture of collaboration, learning, innovation, and service excellence.

Agile Ways of Working

• Operate within a lean Agile environment.
• Utilise ServiceNow as the primary intake, workflow, and service management platform.
• Lead Kanban-based delivery practices to manage operational work and continuous improvement initiatives.
• Ensure effective prioritisation and flow of work across the team.

Stakeholder & Vendor Management

• Build strong partnerships with Finance leaders, business stakeholders, vendors, and technology teams.
• Manage relationships with software vendors and external service providers.
• Collaborate with integration, infrastructure, security, and risk teams to ensure successful service delivery.
• Communicate service performance, risks, priorities, and improvement opportunities to senior stakeholders.

Strategic Planning & Governance

• Identify future platform requirements and improvement opportunities.
• Contribute to platform roadmaps and service strategies.
• Ensure compliance with organisational governance, audit, risk, and security requirements.
• Support business continuity and operational resilience objectives.

About You
 
You will be an experienced Applications Manager, Platform Manager, Service Delivery Manager, or Finance Systems Manager with a strong track record leading enterprise application teams in complex environments.
 
You will bring:
Leadership & Service Management

• Experience leading high-performing application support or platform teams.
• Strong operational leadership and service ownership experience.
• Proven ability to drive continuous improvement and operational excellence.
• Experience managing competing priorities in complex enterprise environments.

Finance Applications Experience

• Experience supporting finance, ERP, procurement, revenue, or business-critical enterprise systems.
• Understanding of finance business processes and associated application landscapes.
• Experience managing SaaS, cloud-based, and integrated enterprise applications.

Service Delivery & Operations

• Strong knowledge of IT Service Management (ITSM) principles and practices.
• Experience with incident, problem, change, and service request management.
• Familiarity with ServiceNow or similar service management platforms.
• Experience managing disaster recovery, access management, compliance, and audit requirements.

Stakeholder & Vendor Management

• Excellent communication and relationship management skills.
• Experience managing vendors, suppliers, and support partners.
• Ability to influence stakeholders across business and technology functions.

Continuous Improvement & Agile

• Experience working in Agile and Kanban environments.
• Strong focus on automation, standardisation, and service improvement.
• Ability to identify opportunities for process optimisation and operational efficiencies.