Customer Service Representative - Contact Centre
Smaart Recruitment ·www.smaart.com.au
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SMAART Recruitment is partnering with a leading national organisation to recruit multiple permanent Customer Service Representatives for its Mascot contact centre.
This is an opportunity to join a large, supportive customer service team where you’ll receive structured training, ongoing coaching and the chance to build a long-term corporate career.
The opportunity
You’ll support business customers across phone, live chat and email, helping with everything from order tracking and delivery updates to product questions, incorrect orders and account enquiries.
The role is primarily inbound, with some follow-up calls to keep customers updated. You’ll take ownership of each enquiry, investigate what has happened and work with teams across sales, operations and logistics to find the right solution.
What we’re looking for
What’s on offer
How to apply:
To be considered, please submit your resume by clicking the APPLY button.
For any specific questions, please contact Lauren at SMAART Recruitment at laurenc@smaart.com.au
**Only shortlisted candidates will be contacted **
This is an opportunity to join a large, supportive customer service team where you’ll receive structured training, ongoing coaching and the chance to build a long-term corporate career.
The opportunity
You’ll support business customers across phone, live chat and email, helping with everything from order tracking and delivery updates to product questions, incorrect orders and account enquiries.
The role is primarily inbound, with some follow-up calls to keep customers updated. You’ll take ownership of each enquiry, investigate what has happened and work with teams across sales, operations and logistics to find the right solution.
What we’re looking for
- Customer service experience from a contact centre, retail, hospitality, sales or another customer-facing environment
- Strong verbal and written communication skills
- A calm, practical approach to problem-solving
- Confidence learning new systems and managing multiple tasks
- Strong attention to detail and a reliable, team-focused attitude
- Salesforce, SAP or Genesys experience is helpful but not essential
What’s on offer
- $67,000 + superannuation
- Permanent, full-time position
- No weekends or late-night shifts
- Approximately 2–4 weeks of structured training
- One WFH day per week once trained and meeting performance milestones
- Supportive team leaders, ongoing coaching and genuine career progression
- Employee wellbeing, recognition and company benefits
How to apply:
To be considered, please submit your resume by clicking the APPLY button.
For any specific questions, please contact Lauren at SMAART Recruitment at laurenc@smaart.com.au
**Only shortlisted candidates will be contacted **
Frequently asked questions
Who is hiring for the Customer Service Representative - Contact Centre role?
Smaart Recruitment is hiring for the Customer Service Representative - Contact Centre position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Service Representative - Contact Centre job located?
The Customer Service Representative - Contact Centre role with Smaart Recruitment is based in Sydney, NSW, AU.
What does the Customer Service Representative - Contact Centre role pay?
Smaart Recruitment lists the Customer Service Representative - Contact Centre role at up to AUD 67,000 per year.
Is the Customer Service Representative - Contact Centre role full-time or contract?
This is a full time position at Smaart Recruitment.
What experience level is the Customer Service Representative - Contact Centre role?
The Customer Service Representative - Contact Centre position is aimed at mid-level candidates.
How do I apply for the Customer Service Representative - Contact Centre role at Smaart Recruitment?
Apply directly on Smaart Recruitment's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.