Service Coordinator

Service Coordinator

Location: Wetherill Park, Sydney
Salary: $80k - $90k + Super
Core Mandate: Take ownership of daily technician schedules and drive service efficiency.

We’re seeking a structured, commercially aware, and people-focused Service Coordinator to take ownership of daily service scheduling and technician coordination for a fast-growing national warehouse solutions company.

If you are a logistics-minded operator who thrives on solving a moving schedule and protecting the profitability of a field team, we want to hear from you.

What’s On Offer?

• Birthday leave
• You will be the "air traffic control" for our technicians, making real-time decisions that impact the bottom line.
• Join a business scaling across Sydney, Brisbane, Melbourne, Perth, and Adelaide with clear career progression.
• Work under a dedicated Customer Experience (CX) Manager in a structured environment where performance is visible.
• Join a team that does what they say and owns their outcomes.

The Role:
This is a hands-on coordination role responsible for the heartbeat of the service department. You will ensure our hire fleet and customer-owned forklifts are back in action quickly.

• Plan and optimize the Preventative Maintenance Program (PMP) and reactive breakdowns to maximize technician hours.
• Monitor technician movements and adjust the board as priorities shift throughout the day.
• Ensure all jobs are captured, parts are staged before dispatch, and every work order is closed out accurately.
• Act as the professional point of contact for customers, managing delays and resetting expectations with composure.
• Confirm payment arrangements and process COD payments before dispatch to manage commercial risk.

Who We’re Looking For:
The ideal candidate is a composed operator who knows how to manage both a CRM and a team of technicians.

• 2+ years in service coordination, logistics, or field operations scheduling (Industrial or Hire sectors preferred).
• Comfort working within Service Management systems and CRMs.
• Professional and confident phone manner with the maturity to stay calm under pressure.
• Understanding that an idle technician or a missed reschedule is a lost opportunity.
• High drive, attention to detail, and a proactive mindset.

Success in this role looks like:
High technician utilisation, minimal job slippage, accurate system data, and a customer base that feels informed.

If you have the experience and would like to know more about the role, please contact Louise by applying now.

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