Head of / Senior Manager - Operations (Air Shipment)

Job Responsibilities

• Lead and manage a portfolio of programmes and projects, ensuring successful delivery towards business objectives.
• Oversee the implementation and enhancement of operational systems, technology solutions, and process improvements.
• Develop and execute operational performance strategies to drive efficiency, service excellence, and continuous improvement.
• Partner with cross-functional teams to deliver tailored operational solutions for customers and business stakeholders.
• Monitor key operational performance indicators, identify improvement opportunities, and implement corrective actions where required.
• Collaborate with airport authorities, regulatory bodies, and external partners on infrastructure and operational enhancement initiatives.
• Lead quality management programmes and ensure compliance with international standards, internal operating procedures, and regulatory requirements.
• Manage internal and external audits, ensuring timely resolution of findings and ongoing compliance.
• Oversee operational training frameworks, certification programmes, and capability development initiatives.
• Coordinate leadership visits, stakeholder engagements, and operational reviews.
• High-performance culture focused on quality, safety, customer service, innovation, and cost efficiency.
• Lead, coach, and develop a team of professionals to achieve operational and business targets.

Requirements:

• Bachelor's degree in Business Administration, Industrial Engineering, Supply Chain Management, Logistics, Operations Management, or a related discipline.
• At least 10 years of relevant experience within logistics, transportation, aviation, supply chain, or multinational operational environments.
• Minimum 5 years of people management experience in a leadership capacity.
• Strong background in operational excellence, programme management, process optimization, and systems implementation.
• Proven track record of managing complex projects involving multiple stakeholders.
• Strong analytical, problem-solving, and decision-making capabilities
• Experience leveraging data and performance metrics to drive business improvement initiatives.
• Excellent leadership, communication, and stakeholder management skills.
• Highly proficient with digital tools, operational systems, and technology-driven solutions.
• Fluent in English and Chinese; Cantonese is essential, while Mandarin would be an advantage.