General Manager, Hospitality Group

Key Responsibilities

• Commercial Performance: Manage the ongoing profitability of the hotel, ensuring revenue, margin, and guest satisfaction targets are consistently met and exceeded.
• Strategic Marketing: Oversee operational budgets and design short-to-mid-term sales and marketing strategies to optimize revenue across both transient and student housing segments.
• Operational Leadership: Direct and motivate a team of 80+ across functional departments to elevate service standards, drive operational efficiency, and implement SOPs.
• Asset & Brand Management: Lead capital projects, property refurbishments, and customer service initiatives while actively protecting and elevating the property's brand image.
• Community Building: Champion the development of an engaging, safe, and collaborative on-site educational community for student residents.
• Compliance & Legal: Take absolute accountability for hotel operating controls, legalization, Occupational Health & Safety, Fire Safety regulations, and other statutory requirements.
• Business Development: Identify emerging business opportunities, cultivate long-term industry relationships, and drive regional market share.

Candidate Profile

• Education: Bachelor’s degree in Hospitality Management, Business Administration, or a relevant discipline.
• Experience: Minimum of 5 years of hospitality management-level experience, with a solid track record of managing sizable properties within an international hotel chain.
• Leadership Scale: Proven experience leading large teams (80+ staff) and managing properties with significant room inventory (1,000+ keys preferred).
• Communication: Exceptional presentation and communication skills in English, with professional proficiency in Chinese (Cantonese and/or Mandarin) required to seamlessly engage with local teams, students, and stakeholders.
• Acumen & Skills: Exceptional business acumen, strong negotiation abilities, and the capacity to work under pressure to deliver on quarterly financial budgets.