Director of IT Service Delivery
AccruePartners, Inc. ·www.accruepartners.com
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THE TEAM YOU WILL BE JOINING
WHAT THEY OFFER YOU
LOCATION:
WHY THIS ROLE IS IMPORTANT:
#LI-HF1
- Largest privately held Energy and HVAC/Mechanical Services company in North America.
- PE-backed and growing fast both through organic growth and strategic acquisitions - plans to acquire 10 - 12 new companies annually
- 150 locations across the USA which operate under a co-branded strategy, where the local name is dominant.
WHAT THEY OFFER YOU
- High-visibility role with expanding scope alongside the companies continued growth
- Make a direct impact on the corporate business, individual business units, and employees across the organization.
- Competitive compensation structure with excellent benefits.
LOCATION:
- Charlotte, NC (Uptown) - Hybrid (10-15% Travel)
WHY THIS ROLE IS IMPORTANT:
- Manage implementation of Manage Service Provider ensuring a clean handoff between incumbent service provider and new service provider.
- Manage relationships with managed service providers, outsourcers, and strategic technology vendors.
- Ensure vendor performance meets contractual obligations, SLAs, and security requirements.
- Lead vendor reviews, service reporting, and continuous improvement initiatives.
- Own and oversee the delivery of all production IT services, ensuring availability, performance, reliability, and supportability.
- Establish and manage Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Key Performance Indicators (KPIs).
- Define, implement, and mature IT service management (ITSM) processes aligned to industry best practices (e.g., ITIL).
- Drive service improvement plans based on trend analysis, customer feedback, and performance metrics.
- Ensure operational processes comply with corporate governance, risk, and security standards.
- Act as a primary point of contact for business leaders regarding IT service performance and operational issues.
- Translate business needs into service delivery priorities and operational improvements.
- Provide regular executive?level reporting on service health, risks, and improvement initiatives.
- 10+ years of progressive IT experience, including leadership in service delivery, operations, or infrastructure.
- Demonstrated experience managing third?party vendors and managed service providers.
- Proven experience managing enterprise IT services and supporting business?critical systems.
- Strong knowledge of IT service management frameworks (ITIL or similar).
- Excellent communication, leadership, and stakeholder management skills.
#LI-HF1
Frequently asked questions
Who is hiring for the Director of IT Service Delivery role?
AccruePartners, Inc. is hiring for the Director of IT Service Delivery position, a Shazamme client. Apply directly on the employer's career site.
Where is the Director of IT Service Delivery job located?
The Director of IT Service Delivery role with AccruePartners, Inc. is based in Charlotte, NC, US. The role is hybrid-friendly.
Is the Director of IT Service Delivery role remote?
Yes — the Director of IT Service Delivery position at AccruePartners, Inc. is hybrid. Candidates based in US are preferred.
Is the Director of IT Service Delivery role full-time or contract?
This is a full time position at AccruePartners, Inc..
What experience level is the Director of IT Service Delivery role?
The Director of IT Service Delivery position is aimed at director-level candidates.
How do I apply for the Director of IT Service Delivery role at AccruePartners, Inc.?
Apply directly on AccruePartners, Inc.'s career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.