Customer Service Executive

JoH ·www.jhrecruitment.co.uk

Location Leeds, West Yorkshire
Salary USD 25,500 / year
Type Full time
Level Mid
Source Shazamme
Design Marketing Customer Success
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Our client, a leading and fast-growing brand in the interiors sector, is looking for an experienced, motivated, and enthusiastic Customer Service Adviser to join their Head Office team. This is a fantastic opportunity to work with a luxury retailer where customer service is at the heart of everything they do.

The Role:
You will be responsible for delivering a high level of service across phone, email, and live chat, resolving customer queries efficiently and accurately, ideally at the first point of contact. Responsibilities include:

  • Handling inbound calls and emails professionally, providing clear and accurate information
  • Responding to website live chat queries and identifying customer needs
  • Proactive communication regarding orders, deliveries, and resolving issues
  • Liaising with 3rd party couriers
  • Investigating and resolving customer complaints, ensuring a clear audit trail
  • Taking ownership of queries and following them through to resolution

About You:

  • Previous office experience with a professional phone manner
  • Excellent verbal and written communication skills
  • Strong organisational skills and attention to detail
  • The ability to multi-task and prioritise workload efficiently
  • Experience in B2C or e-commerce customer service is advantageous, but full training will be provided
  • A friendly, empathetic approach to customers while maintaining professionalism
  • Proficiency in Microsoft Office

Why Apply:

  • Opportunity to earn performance-related bonuses
  • Join a growing, award-winning online brand
  • Relaxed, supportive working environment with casual dress code
  • Breakfast and snacks provided, plus regular team socials
  • 25 days holiday plus bank holidays

If you are an experienced Customer Service professional who thrives in a fast-paced, customer-focused environment, this is a great role for you!

Location: Leeds Centre

Hours: 9am - 5pm

Salary: £25,500 + performance related bonuses

Frequently asked questions

Who is hiring for the Customer Service Executive role?
JoH is hiring for the Customer Service Executive position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Service Executive job located?
The Customer Service Executive role with JoH is based in Leeds, US.
What does the Customer Service Executive role pay?
JoH lists the Customer Service Executive role at up to USD 25,500 per year.
Is the Customer Service Executive role full-time or contract?
This is a full time position at JoH.
What experience level is the Customer Service Executive role?
The Customer Service Executive position is aimed at mid-level candidates.
How do I apply for the Customer Service Executive role at JoH?
Apply directly on JoH's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct