Clerical - Parts Counter Clerk

Parts Counter Clerk

A Parts Counter Clerk is a vital member of the automotive, industrial, or equipment parts department, responsible for providing efficient and accurate customer service. This role involves assisting customers in identifying, locating, and purchasing the right parts, maintaining organized inventory, and contributing to the overall success of the parts sales operations.

Responsibilities

• Customer Service:

  • Welcome and engage customers with a courteous and helpful demeanor.

  • Listen attentively to customer inquiries, understand their needs, and offer appropriate solutions.

  • Provide accurate information about available parts, pricing, and availability.

• Parts Identification and Sourcing:

  • Assist customers in identifying the correct parts based on their vehicle, equipment, or specific requirements.

  • Utilize parts catalogs, manuals, and electronic databases to locate and cross-reference parts.

  • Collaborate with colleagues to locate hard-to-find or specialized parts when necessary.

• Inventory Management:

  • Maintain a well-organized parts counter and showroom area.

  • Receive incoming shipments, verify contents, and stock shelves with new inventory.

  • Regularly check inventory levels, restock items, and initiate reorders to prevent stockouts.

• Sales and Transactions:

  • Process customer orders accurately using the point-of-sale system.

  • Provide price quotes, accept payments, and issue invoices or receipts.

  • Suggest related parts or accessories to upsell and enhance the customer's purchase.

• Technical Support:

  • Address basic technical inquiries from customers, such as installation guidance and part compatibility.

  • Collaborate with more experienced staff or technicians for complex technical questions.

• Documentation and Record Keeping:

  • Maintain detailed and accurate records of transactions, customer interactions, and inquiries.

  • Generate reports on sales, inventory levels, and customer feedback as needed.

• Team Collaboration:

  • Work collaboratively with colleagues in sales, service, and management to ensure a seamless customer experience.

  • Communicate effectively to coordinate parts availability and customer requests.

• Customer Relationship Building:

  • Foster positive relationships with customers by providing exceptional service and building trust.

  • Establish rapport to encourage repeat business and customer loyalty.

• Administrative Tasks:

  • Assist with administrative duties such as filing, data entry, and maintaining parts catalogs.

Qualifications and Skills

• High school diploma or equivalent; some relevant coursework or technical training is a plus.

• Previous experience in a parts-related role, customer service, or retail preferred.

• Strong communication skills and a customer-focused attitude.

• Basic computer skills, including familiarity with point-of-sale systems and inventory management software.

• Attention to detail and strong organizational abilities.

Benefits/Compensation

• Full Time

• Pay Rate is $13 per hour to start (increase after probation period)

• 1st Shift

• Weekly pay while employed through Career Concepts

• Benefits available while employed through Career Concepts

• Temp-To-Hire

• Benefits after Probation period

Location

• Meadville, PA (on the busline for public transportation)

About Career Concepts Staffing Services, Inc.

Career Concepts is the leading locally owned staffing company in Western Pennsylvania and New York, dedicated to connecting top-tier talent with exceptional opportunities. With a commitment to excellence, innovation, and ongoing growth, we pride ourselves on delivering unparalleled services to our clients and candidates.