Service Desk Analyst -L2
Momentum JobAdder ·www.momentum.co.nz
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The Role:
An established NZ business needs an experienced Service Desk Analyst to plug in quickly and keep end-user support running smoothly. This is BAU coverage - they need someone who can hit the ground running from day one.
What You'll Be Delivering:
lin@momentum.co.nz
An established NZ business needs an experienced Service Desk Analyst to plug in quickly and keep end-user support running smoothly. This is BAU coverage - they need someone who can hit the ground running from day one.
What You'll Be Delivering:
- End-user support across Windows devices, Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), and core business applications
- Troubleshooting and resolving issues across user access, MFA, identity, network connectivity, and VPN
- Accurate ticket logging and management in the service management system
- Knowledge base article creation and maintenance
- Identification of recurring issues and contribution to problem management
- Proven service desk experience - you've done this before and can work independently
- Strong hands-on knowledge of Microsoft 365 and Windows environments
- Confident with user access, MFA, and identity troubleshooting
- Available to work fully onsite in Auckland
- NZ-based with working right and available immediately (or very shortly)
lin@momentum.co.nz
Frequently asked questions
Who is hiring for the Service Desk Analyst -L2 role?
Momentum JobAdder is hiring for the Service Desk Analyst -L2 position, a Shazamme client. Apply directly on the employer's career site.
Where is the Service Desk Analyst -L2 job located?
The Service Desk Analyst -L2 role with Momentum JobAdder is based in Auckland, NZ.
What does the Service Desk Analyst -L2 role pay?
Momentum JobAdder lists the Service Desk Analyst -L2 role at NZD 40–50 per hour.
Is the Service Desk Analyst -L2 role full-time or contract?
This is a full time position at Momentum JobAdder.
What experience level is the Service Desk Analyst -L2 role?
The Service Desk Analyst -L2 position is aimed at mid-level candidates.
How do I apply for the Service Desk Analyst -L2 role at Momentum JobAdder?
Apply directly on Momentum JobAdder's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.