Senior Business Analyst
Momentum JobAdder ·www.momentum.co.nz
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A nationally recognised organisation is taking on a business-critical telephony modernisation initiative, and they need a Senior BA to lead the way. If you have hands-on exposure to Salesforce and System Integration projects, this one is for you.
The Role
Sitting within the Continuous Improvement business unit and reporting to the BA Chapter Lead, you'll own the discovery and analysis underpinning a significant technology transition, working across both business and technology stakeholders to shape the path forward.
Day-to-day, you will be:
Must-haves:
This is a genuinely large piece of work. You will be at the centre of a technically complex, business-critical initiative with real influence over how a nationally known organisation serves its customers. Hybrid working from South-East Auckland, a collaborative team culture, and a it's a 6-month contract.
How to Apply
Keen to find out more? Apply now or reach out to Lesha Grey at Momentum Consulting for a confidential conversation.
The Role
Sitting within the Continuous Improvement business unit and reporting to the BA Chapter Lead, you'll own the discovery and analysis underpinning a significant technology transition, working across both business and technology stakeholders to shape the path forward.
Day-to-day, you will be:
- Documenting the current state of telephony operations, including processes, data flows, technology, known issues, and constraints
- Analysing the existing systems integration between the telephony platform and Salesforce, covering business rules, inputs, outputs, and any compliance considerations
- Collaborating with Architecture and technology teams to assess replacement options, identify gaps, and model implementation requirements
- Supporting delivery of the preferred replacement solution once determined
- Engaging a broad mix of internal stakeholders across business and technology functions
Must-haves:
- Strong discovery and scoping experience, including current and future state analysis
- Background in contact centre or omnichannel environments
- Hands-on Salesforce experience
- Systems integration experience
- Confident working through ambiguity with both business and technology stakeholders
- Experience with CX improvement initiatives
- Familiarity with telephony platforms
- Exposure to Salesforce
- Experience working within large, complex NZ organisations
This is a genuinely large piece of work. You will be at the centre of a technically complex, business-critical initiative with real influence over how a nationally known organisation serves its customers. Hybrid working from South-East Auckland, a collaborative team culture, and a it's a 6-month contract.
How to Apply
Keen to find out more? Apply now or reach out to Lesha Grey at Momentum Consulting for a confidential conversation.
Frequently asked questions
Who is hiring for the Senior Business Analyst role?
Momentum JobAdder is hiring for the Senior Business Analyst position, a Shazamme client. Apply directly on the employer's career site.
Where is the Senior Business Analyst job located?
The Senior Business Analyst role with Momentum JobAdder is based in Auckland, NZ.
What does the Senior Business Analyst role pay?
Momentum JobAdder lists the Senior Business Analyst role at NZD 120–130 per hour.
Is the Senior Business Analyst role full-time or contract?
This is a full time position at Momentum JobAdder.
What experience level is the Senior Business Analyst role?
The Senior Business Analyst position is aimed at senior-level candidates.
How do I apply for the Senior Business Analyst role at Momentum JobAdder?
Apply directly on Momentum JobAdder's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.