L3 Voice Support Engineer/12 months/60K - 75K HKD P/M

Argyll Scott ·www.argyllscott.com

Location Hong Kong, Hong Kong
Salary HKD 60,000 - 75,000 / year
Type Full time
Level Mid
Source Shazamme
Technology
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Voice L3 Support – Tier 1 Investment Bank

12 month contract

What you'll do in the role:

  • Provide Level 3 support for voice infrastructure and services, including troubleshooting incidents, resolving service requests, and escalating complex issues when required.
  • Work closely with global Operations and Engineering teams to maintain the stability, availability, and performance of end-user and back-office voice services, in a follow-the-Sun support model.
  • Support infrastructure projects, technology refresh activities, routine system maintenance, and platform upgrades.
  • Track, manage, and prioritize operational activities through the ServiceNow ticketing platform, ensuring timely resolution and adherence to service levels.
  • Assist with the operational acceptance of new deployments and maintain accurate technical documentation of voice environments and configuration changes.
  • Participate in scheduled support rotations, including weekend change execution and support, as required to ensure operational continuity.
  • Shift work 1-2 times a month

What you'll bring to the role:

  • Working knowledge of ITIL processes, including Incident, Problem, and Change Management.
  • Experience supporting Cisco Unified Call Manager (CUCM) environments, including IP phones, Cisco Webex / Jabber, and mobile voice solutions.
  • Good understanding of voice protocols such as SIP, MGCP, ISDN, and voice technologies for call routing, and external PSTN provider services.
  • Exposure to voice platforms such as Cisco UCM and Webex, Avaya, Oracle SBC, or similar technologies is desirable.
  • 3 to 5 years of experience supporting enterprise voice and collaboration environments.
  • Knowledge of enterprise voice and data networking concepts. Cisco Collaboration certifications (CCNA Collaboration, CCNP Collaboration, or equivalent knowledge) are advantageous but not required.
  • Strong troubleshooting, communication, and customer-service skills, with the ability to work effectively in a global operations environment.
  • Bachelor's degree in Computer Science, Information Technology, or a related technical field, or equivalent experience.

Argyll Scott Asia is acting as an Employment Business in relation to this vacancy.

Frequently asked questions

Who is hiring for the L3 Voice Support Engineer/12 months/60K - 75K HKD P/M role?
Argyll Scott is hiring for the L3 Voice Support Engineer/12 months/60K - 75K HKD P/M position, a Shazamme client. Apply directly on the employer's career site.
Where is the L3 Voice Support Engineer/12 months/60K - 75K HKD P/M job located?
The L3 Voice Support Engineer/12 months/60K - 75K HKD P/M role with Argyll Scott is based in Hong Kong, HK.
What does the L3 Voice Support Engineer/12 months/60K - 75K HKD P/M role pay?
Argyll Scott lists the L3 Voice Support Engineer/12 months/60K - 75K HKD P/M role at HKD 60,000–75,000 per year.
Is the L3 Voice Support Engineer/12 months/60K - 75K HKD P/M role full-time or contract?
This is a full time position at Argyll Scott.
What experience level is the L3 Voice Support Engineer/12 months/60K - 75K HKD P/M role?
The L3 Voice Support Engineer/12 months/60K - 75K HKD P/M position is aimed at mid-level candidates.
How do I apply for the L3 Voice Support Engineer/12 months/60K - 75K HKD P/M role at Argyll Scott?
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