Program Support Officer - A03

• Long Term Opportunity
• $53.13 - $56.72 Per Hour Plus Super (casual rate)
• 38 Hours Per Week
• Buderim Location

The Governance and Design team supports the systems, governance and business practices that underpin communications and stakeholder engagement activities across the North Coast Region.

The team focuses on improving processes, tools, reporting and ways of working to help ensure business activities are delivered efficiently, consistently and effectively.

The role offers a great balance of structured administrative responsibilities and varied project-based work. You will play an important role in managing priority correspondence and supporting day-to-day operations, while also having opportunities to improve processes, contribute to team initiatives and support business improvement projects.
 
As a Program Support Officer, you will become a trusted support partner to the Stakeholder Management team, helping colleagues navigate processes, solve problems and achieve positive outcomes.
 
Your responsibilities will include:

• Managing a shared, high-volume inbox and efficiently triaging executive correspondence, enquiries and requests.
• Identifying appropriate actions and ensuring matters are progressed promptly.
• Providing responsive administrative and operational support to keep the team organised and focused.
• Developing, maintaining and improving systems, databases, reporting tools and communication channels.
• Assisting with governance, compliance and record-keeping activities.
• Compiling and coordinating information for reports, dashboards and updates for senior stakeholders.
• Supporting community engagement activities through coordination of materials, stakeholder records and administrative processes.
• Building strong working relationships across the region and becoming a valued point of contact for colleagues seeking assistance.
• Identifying opportunities to improve processes, reduce inefficiencies and strengthen systems and ways of working.
• Supporting improvement projects and other team-wide initiatives as required.

What We're Looking For
You will ideally demonstrate:

• Experience managing busy, high-volume inboxes and providing accurate, professional communication to a range of stakeholders.
• Strong organisational and time-management skills, with the ability to prioritise competing tasks and meet deadlines.
• Excellent attention to detail and a commitment to producing high-quality work.
• Strong problem-solving skills and the initiative to identify and resolve issues.
• A customer-focused approach and genuine commitment to helping others achieve successful outcomes.
• Experience with administrative, governance and record-keeping processes.
• Experience maintaining databases and accurate business information.
• The ability to work independently while contributing positively to a collaborative team.
• Proficiency in Microsoft Office applications, including Microsoft Teams and SharePoint.
• A commitment to creating a respectful, inclusive and diverse workplace.

Please send through your updated resume or for any questions, please email sheridan.catt@halcyonknights.com.au