Customer Service Representative (English & Multilingual)

Our client, a well-established multinational organisation based in Shannon, is currently seeking Customer Service Advisors (English-speaking and multilingual) to join their expanding team. This role supports commercial clients in a structured, process-driven environment and offers a clear pathway for long-term career development.

This opportunity is particularly well-suited to individuals with a background in retail or hospitality who are looking to transition into a corporate, office-based role with full training provided.

Working Pattern & Flexibility
This role operates on a shift model. Candidates must be flexible across the following shifts:

• 6:00am – 2:30pm
• 7:00am – 3:30pm
• 8:00am – 4:30pm
• 9:00am – 5:30pm

Hybrid working (2 days from home) may be available following successful completion of a 6-month probation period.

Key Responsibilities

• Deliver a high standard of customer service to both external clients and internal stakeholders
• Manage customer queries, tasks, and emails in a timely and organised manner
• Develop strong knowledge of products, transit times, bookings, and tracking processes
• Utilise internal systems and IT tools effectively
• Handle customer complaints and claims professionally, escalating where appropriate
• Analyse reports and collaborate with the wider team
• Maintain accurate records across internal systems
• Support continuous improvement initiatives
• Adhere to service level agreements, procedures, and quality standards

Candidate Requirements

• Previous experience in a customer-facing role within a fast-paced environment
• 1–2 years’ experience in retail, hospitality, or similar service-led roles
• Strong time management and self-motivation skills
• Ability to work towards individual and team targets
• Comfortable working with reports and basic data analysis
• Strong PC skills, including Excel
• Excellent written and spoken English

Language Skills (Advantageous)
Fluency in a European language is highly desirable, particularly:
French, German, Spanish, Portuguese, Italian, or Dutch

Benefits

• Structured training and onboarding programme
• Clear career progression opportunities within a global organisation
• Gym contribution
• Healthcare contribution
• Incentive scheme
• Pension (after 12 months)

This is an excellent opportunity to build a long-term career within a supportive, team-oriented environment while gaining valuable experience in a multinational setting.

Clionadh Morrissey