Customer Support Advisor
lotuspeople.com.au ·www.lotuspeople.com.au
Apply direct
ABOUT THE COMPANY
This Australian fintech supports thousands of small and medium businesses across hospitality, retail, healthcare and professional services. With a strong people-first culture, the business is known for its collaborative leadership, internal career progression and genuine investment in employee development. As the company continues to scale, the team are creating exciting opportunities for customer service professionals wanting to grow their careers in a modern, fast-paced environment.
ABOUT THE ROLE
This is a great opportunity for someone who enjoys building relationships and solving problems.
You'll support a portfolio of high-value business customers, helping them with everything from technical enquiries and account changes through to product support and troubleshooting. Working closely with Account Managers and internal teams, you'll play an important role in making sure customers receive a seamless experience every time they get in touch.
No two days are the same, making this a great role for someone who enjoys variety and taking ownership of customer outcomes.
DUTIES
At Lotus People, we are committed to fostering diversity, equity and inclusion. We encourage applicants from all backgrounds to apply and will ensure a fair and equitable recruitment process.
Every application we receive is reviewed by a real person, never by AI. If your experience aligns with the requirements of the role, a consultant will be in touch within 2–3 business days for an initial phone screen. Shortlisted
candidates will then proceed to a virtual interview with the consultant managing the role.
Due to the volume of applications and the specific nature of our briefs, we are unable to take phone enquiries about roles before an application is submitted. We ask that all interested candidates please apply online and wait to hear from us. Rest assured, we respond to every applicant, regardless of the outcome, so you will not be left wondering.
Lotus People are proud to have been awarded Best Agency for Candidate Experience for five consecutive years. We look forward to providing you with a positive and respectful experience.
This Australian fintech supports thousands of small and medium businesses across hospitality, retail, healthcare and professional services. With a strong people-first culture, the business is known for its collaborative leadership, internal career progression and genuine investment in employee development. As the company continues to scale, the team are creating exciting opportunities for customer service professionals wanting to grow their careers in a modern, fast-paced environment.
ABOUT THE ROLE
This is a great opportunity for someone who enjoys building relationships and solving problems.
You'll support a portfolio of high-value business customers, helping them with everything from technical enquiries and account changes through to product support and troubleshooting. Working closely with Account Managers and internal teams, you'll play an important role in making sure customers receive a seamless experience every time they get in touch.
No two days are the same, making this a great role for someone who enjoys variety and taking ownership of customer outcomes.
DUTIES
- Support strategic business customers via phone and email
- Resolve enquiries relating to merchant services, banking and eCommerce products
- Troubleshoot terminal and technical issues, escalating more complex cases when required
- Assist customers through product setup and EFTPOS activation
- Manage account updates and customer requests
- Build strong relationships and identify opportunities to introduce customers to additional products and services
- Work closely with internal teams to resolve customer issues quickly and efficiently
- Handle complaints professionally and take ownership through to resolution
- Previous experience in customer service, customer support or a contact centre environment
- Strong communication skills, both written and verbal
- A genuine passion for helping customers
- Confident managing multiple priorities in a fast-paced environment
- Strong problem-solving skills and attention to detail
- Able to work independently while also being a team player
- Experience within fintech, banking, payments or financial services will be highly regarded, but isn't essential
- Structured 5-week onboarding and ongoing coaching
- Clear career progression opportunities across the wider business
- Exposure to a growing fintech environment
- Supportive, collaborative and social team culture
- Birthday leave + additional wellbeing leave
- Recognition programs, team celebrations and engagement events
- Monday to Friday role - no weekend or public holiday work!
- Modern office environment with strong internal mobility opportunities
At Lotus People, we are committed to fostering diversity, equity and inclusion. We encourage applicants from all backgrounds to apply and will ensure a fair and equitable recruitment process.
Every application we receive is reviewed by a real person, never by AI. If your experience aligns with the requirements of the role, a consultant will be in touch within 2–3 business days for an initial phone screen. Shortlisted
candidates will then proceed to a virtual interview with the consultant managing the role.
Due to the volume of applications and the specific nature of our briefs, we are unable to take phone enquiries about roles before an application is submitted. We ask that all interested candidates please apply online and wait to hear from us. Rest assured, we respond to every applicant, regardless of the outcome, so you will not be left wondering.
Lotus People are proud to have been awarded Best Agency for Candidate Experience for five consecutive years. We look forward to providing you with a positive and respectful experience.
Frequently asked questions
Who is hiring for the Customer Support Advisor role?
lotuspeople.com.au is hiring for the Customer Support Advisor position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Support Advisor job located?
The Customer Support Advisor role with lotuspeople.com.au is based in Sydney, NSW, AU.
What does the Customer Support Advisor role pay?
lotuspeople.com.au lists the Customer Support Advisor role at AUD 70,000–72,000 per year.
Is the Customer Support Advisor role full-time or contract?
This is a full time position at lotuspeople.com.au.
What experience level is the Customer Support Advisor role?
The Customer Support Advisor position is aimed at mid-level candidates.
How do I apply for the Customer Support Advisor role at lotuspeople.com.au?
Apply directly on lotuspeople.com.au's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.