Customer Service Representative

    Continuing Postgrad Dental Education

Jayce Grayye Consulting is seeking a Customer Service Representative for one of our clients!  Our client is a premier provider of continuing postgrad dental implant education for over 30 years. With a long-standing reputation for excellence, they have established themselves as the nation's largest and most prestigious provider of dental implant courses. Their goal is to empower dental professionals at every level of their careers to achieve their full potential. Our client relies heavily on people with aptitude, attitude, and entrepreneurial spirit to drive their success, and they are committed to attracting and retaining top talent. 

As a Customer Service Representative, you will deliver exceptional customer service to healthcare professionals seeking to expand their knowledge and skills through a diverse range of courses and programs. You will be the first point of contact for valued clients, addressing their inquiries and providing essential information. You will be responsible for managing a high volume of phone and email inquiries, maintaining accurate records, and ensuring that the doctors receive the highest level of service possible. 

Structure & Compensation

• Full-Time Hybrid Opportunity  - W2 Position with Benefits
• $40,000/yr base + commission + bonus
• On Target Earnings 1st Year $100,000+
• Current reps are achieving north of $125,000+
• Top Reps earning $170,000/yr+
• Office located in Aventura, FL by Greynolds Park
• Schedule: Monday - Friday (8:30 am - 5pm) 
• 4 days in the office and 1 day remote 
• Extended hours, including evenings and weekends, are expected during peak times and event dates
• Lucrative - low competition market, leader in this space!

Some of our client’s values include growth, integrity, and coachability. They are looking for someone to join their team as an integral part, in making an impact with them in the space.  Are you persistent, independent, patient, understanding, and the most competitive person you know? If you are eager to make a meaningful impact within the medical industry and believe you have the skills and dedication required for this rewarding role, we encourage you to apply today!

Essential Duties and Responsibilities

• Respond to and follow up on all sales leads to drive course enrollments.
• Market educational services to existing and prospective clients, including outreach to warm and cold leads.
• Effectively close sales, with courses starting at $4,900+.
• Maintain clear and persuasive communication, actively listening to client needs and responding appropriately.
• Accurately enter data into the CRM, maintaining detailed call notes and client records.
• Manage course catalogs, enrollment information, and coordinate logistics for on-site and virtual courses.
• Confirm and update clients on order progress, manage administrative duties, and oversee promotional supplies and course setup materials.
• Collaborate with internal teams to plan course schedules, topics, and featured speakers.

Position Requirements and Skills

• “Go-Getter" attitude.
• Comfortable and confident in cold-calling and warm lead outreach.
• Strong problem-solving skills with the ability to develop alternative solutions and work well in team environments.
• Excellent customer service skills with a focus on responsiveness and commitment to client satisfaction.
• Strong written communication skills with the ability to adapt writing style for different audiences.
• Dependable, punctual, and able to manage responsibilities efficiently.
• Ability to connect with diverse personalities and effectively close deals over the phone and in person.
• Strong organizational and planning skills.
• Enthusiastic about providing exceptional service to doctors and healthcare professionals.
• Ability to manage multiple tasks in a fast-paced environment.
• Willingness to work flexible hours, including travel for events.
• Availability to answer calls outside of regular business hours, including evenings and weekends.
• Ability to travel domestically as needed.
• Bachelor’s degree preferred.
• Ability to lift up to 50 pounds as needed.

The ideal candidate will possess:

• A proven background in customer service, with a strong focus on communication and problem-solving skills
• A genuine passion for assisting others and contributing to the betterment of the medical industry
• Medical industry experience is highly desirable but not mandatory

Benefits

• W2 Position
• Benefits package, including comprehensive health coverage
• Base pay + commission + bonus
• Travel opportunities 
• Supportive environment where they want you to succeed
• Fun environment to work in (We only win together)

Job Type: USD, Customer Service Representative,  Continuing Postgraduate Dental Education, Base + Commission, Benefits, In Office, Aventura, FL.

Please review all the requirements before applying. Thank you!