Contact Centre Team Leader
Smaart Recruitment ·www.smaart.com.au
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We are seeking an experienced Contact Centre Service Leader to join their National Contact Centre on a 9-month fixed-term contract, with strong potential for extension or permanency.
Our Client:
We’re partnering with a nationally recognised, purpose-driven organisation that plays a critical role in supporting the health and wellbeing of communities across Australia. They are known for delivering essential services that quite literally help save lives every day.
The Opportunity:
This is a hands-on leadership role where you’ll lead a team of 8–13 consultants within a fast-paced, high-volume environment. As part of a broader leadership group, you’ll be responsible for driving team performance, enhancing customer experiences, and leading through ongoing change and transformation.
Key responsibilities include:
You are a confident and adaptable leader who thrives in dynamic environments and brings a strong background in contact centre operations.
For questions, call Hollie at SMAART Recruitment on 03 8637 4444. Interviews will commence immediately for an imminent start date.
Our Client:
We’re partnering with a nationally recognised, purpose-driven organisation that plays a critical role in supporting the health and wellbeing of communities across Australia. They are known for delivering essential services that quite literally help save lives every day.
The Opportunity:
This is a hands-on leadership role where you’ll lead a team of 8–13 consultants within a fast-paced, high-volume environment. As part of a broader leadership group, you’ll be responsible for driving team performance, enhancing customer experiences, and leading through ongoing change and transformation.
Key responsibilities include:
- Leading, coaching, and developing a high-performing contact centre team
- Driving performance against KPIs and service delivery targets
- Using data and insights to identify trends and implement improvements
- Supporting your team through change, including evolving technology and processes
- Creating a positive, engaging, and collaborative team culture
- Working closely with internal stakeholders to deliver on strategic objectives
- Join a highly respected organisation with a meaningful, community-focused mission
- Competitive salary of $85K–$90K + super
- Hybrid working model offering flexibility
- Conveniently located in the heart of Adelaide CBD
- 9-day fortnight working arrangement
- Salary sacrificing options available
- Make a genuine impact by contributing to services that support people across the country
- 9-month fixed-term contract with genuine potential to extend or go permanent
- Supportive leadership team and strong organisational values
You are a confident and adaptable leader who thrives in dynamic environments and brings a strong background in contact centre operations.
- Proven leadership experience within a contact centre (essential)
- Strong coaching and people development capability
- Ability to analyse performance data and drive continuous improvement
- Excellent communication and stakeholder engagement skills
- Experience leading teams through change in fast-paced environments
For questions, call Hollie at SMAART Recruitment on 03 8637 4444. Interviews will commence immediately for an imminent start date.
Frequently asked questions
Who is hiring for the Contact Centre Team Leader role?
Smaart Recruitment is hiring for the Contact Centre Team Leader position, a Shazamme client. Apply directly on the employer's career site.
Where is the Contact Centre Team Leader job located?
The Contact Centre Team Leader role with Smaart Recruitment is based in Adelaide, SA, AU.
What does the Contact Centre Team Leader role pay?
Smaart Recruitment lists the Contact Centre Team Leader role at AUD 85,000–90,000 per year.
Is the Contact Centre Team Leader role full-time or contract?
This is a full time position at Smaart Recruitment.
What experience level is the Contact Centre Team Leader role?
The Contact Centre Team Leader position is aimed at mid-level candidates.
How do I apply for the Contact Centre Team Leader role at Smaart Recruitment?
Apply directly on Smaart Recruitment's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.