Customer Service Specialist
Wow Recruitment Idibu ·www.wowrecruitment.com.au
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Customer Service Specialist
In this role, you'll be the first point of contact for clients seeking support with industrial deafness and hearing-related compensation claims. Through phone and Zoom consultations, you'll guide clients through the initial stages of the process, gather key information, assess eligibility, and ensure every client feels supported and informed.
Your Day-to-Day
What We're Looking For
Apply Now
If you're looking for a rewarding role where your customer service skills genuinely make a difference in people's lives, we'd love to hear from you.
- $70,000 + Super – Flexible (Annual Salary reviews)
- 3 Wellbeing Days annually after probation
- Career progression and development opportunities (All current leaders have worked their way up)
In this role, you'll be the first point of contact for clients seeking support with industrial deafness and hearing-related compensation claims. Through phone and Zoom consultations, you'll guide clients through the initial stages of the process, gather key information, assess eligibility, and ensure every client feels supported and informed.
Your Day-to-Day
- Conduct client consultations via phone and Zoom.
- Assess eligibility and gather detailed client information.
- Explain the claims process and guide clients through next steps.
- Manage documentation, forms and claims administration.
- Liaise with hearing service providers and other stakeholders.
- Maintain accurate CRM and internal system records.
- Assist with managing claims and legal-style case files.
What We're Looking For
- At least 12 months of experience in a Customer Service capacity.
- Exceptional communication skills and ability to build rapport quickly.
- Confidence handling sensitive conversations.
- Strong administrative skills and attention to detail.
- Comfortable learning new systems and CRM platforms.
Apply Now
If you're looking for a rewarding role where your customer service skills genuinely make a difference in people's lives, we'd love to hear from you.
Frequently asked questions
Who is hiring for the Customer Service Specialist role?
Wow Recruitment Idibu is hiring for the Customer Service Specialist position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Service Specialist job located?
The Customer Service Specialist role with Wow Recruitment Idibu is based in Pyrmont, NSW, AU. The role is hybrid-friendly.
Is the Customer Service Specialist role remote?
Yes — the Customer Service Specialist position at Wow Recruitment Idibu is hybrid. Candidates based in AU are preferred.
What does the Customer Service Specialist role pay?
Wow Recruitment Idibu lists the Customer Service Specialist role at up to AUD 70,000 per year.
Is the Customer Service Specialist role full-time or contract?
This is a full time position at Wow Recruitment Idibu.
What experience level is the Customer Service Specialist role?
The Customer Service Specialist position is aimed at mid-level candidates.
How do I apply for the Customer Service Specialist role at Wow Recruitment Idibu?
Apply directly on Wow Recruitment Idibu's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.