Claims Manager - Property Claims

Claims Manager – Property Claims (12-Month Fixed-Term Contract) | Perth CBD

We are currently recruiting for a Claims Manager on behalf of a leading Australian-owned underwriting agency specialising in property insurance. The organisation offers a diverse range of insurance products, with this role focused on leading the domestic Property Claims function.

This is a 12-month fixed-term contract, based in the Perth CBD office, offering an exciting leadership opportunity for an experienced Claims Manager to lead a high-performing team of approximately 20 employees across Perth and interstate. You'll play a pivotal role in shaping the future of the Property Claims function, driving operational excellence, improving claims outcomes and delivering a consistent, high-quality experience for brokers, customers and business partners. Working within a collaborative and technology-driven environment, you'll have the autonomy to influence strategy, lead continuous improvement initiatives and build a high-performing, customer-focused team.
  
Key Responsibilities

• Lead, coach and develop a high-performing Property Claims team, fostering a culture of accountability, collaboration and excellence.
• Oversee the end-to-end Property Claims function, ensuring fair, timely and compliant claims outcomes.
• Provide technical guidance and act as the escalation point for complex and high-value claims.
• Deliver an exceptional claims experience for brokers, customers and key business partners.
• Build and maintain strong relationships with brokers, property managers, suppliers and internal stakeholders.
• Drive operational performance through effective cost management, supplier oversight and continuous process improvement.
• Ensure compliance with legislative, regulatory and internal governance requirements.
• Contribute to business strategy by identifying trends, managing portfolio performance and recommending improvements.

  
What's in it for you?

• 12-month fixed-term contract with an established and growing organisation.
• Salary between $130,000 - $150,000 + super, depending on experience.
• Hybrid working model, based in the Perth CBD office, with Wednesday and Thursday as work-from-home days.
• A genuine leadership opportunity with the autonomy to influence strategy and drive meaningful change.
• A collaborative, supportive culture that values initiative, innovation and continuous improvement.
• The opportunity to work alongside experienced industry professionals while further developing your leadership career.
• The opportunity to shape the future direction of the Property Claims function and leave a lasting impact on the business.

  
What we're looking for

• 5+ years' experience managing property claims.
• Proven experience leading, coaching and developing high-performing claims teams and leaders.
• Strong technical knowledge of property claims, governance, regulatory requirements and best-practice claims management.
• A demonstrated track record of improving claims outcomes, operational performance and business processes.
• Excellent stakeholder management skills, with the ability to build strong internal and external relationships.
• Strong analytical, commercial and decision-making skills.
• A proactive leadership style with a passion for coaching, continuous improvement and team engagement.

If you're looking for a role where you can combine technical expertise, people leadership and strategic thinking, we'd love to hear from you. For any specific questions, please contact Stephanie on stephanie@smaart.com.au