Technical Service Controller

Technical Services Coordinator

Location: Dublin

Salary: €60,000 – €70,000 + Bonus + Pension + Healthcare

• Join a global leader in heavy equipment and power solutions
• Coordinate service delivery across a team of field-based engineers
• Strong blend of technical support, planning and customer management
• Excellent opportunity for candidates from generator, power generation or automotive sectors
• Clear progression pathway into Service Management and Operations leadership

THE COMPANY

Our client is a market-leading provider of heavy equipment, engines, power systems and aftermarket support services. Operating across multiple industries including construction, power generation, infrastructure and industrial sectors, they have built a reputation for service excellence and technical expertise.

Due to continued growth, they are seeking a Technical Services Coordinator to support the efficient delivery of engineering services and customer support activities.

THE ROLE

The successful Technical Services Coordinator will act as a key link between customers, service engineers and internal departments, ensuring service operations run efficiently while maintaining the highest levels of customer satisfaction.

This role combines technical understanding, planning, coordination and customer communication. It would suit somebody looking to move away from hands-on engineering while continuing to utilise their technical knowledge.

Key responsibilities include:

• Coordinating field service activities and engineering resources
• Supporting service engineers with technical and operational requirements
• Managing customer enquiries and service requests
• Monitoring service schedules, work orders and engineer utilisation
• Liaising with parts, technical support and service teams
• Supporting service planning and job allocation activities
• Tracking job progress and ensuring timely completion
• Maintaining service documentation and operational records
• Assisting with quotation and service proposal preparation
• Supporting continuous improvement initiatives across the service department
• Building and maintaining strong customer relationships
• Ensuring service KPIs and customer expectations are achieved

THE PERSON

We are looking to speak with candidates who have experience within generators, power generation, automotive, heavy equipment, materials handling, industrial maintenance or engineering service environments.

The ideal candidate will have:

• Previous experience within a technical service, service coordination or engineering support role
• Background in generators, diesel engines, automotive, plant equipment or industrial engineering preferred
• Strong technical understanding of mechanical and electrical systems
• Excellent planning and organisational skills
• Strong communication and stakeholder management abilities
• Experience supporting field-based engineering teams
• Good commercial awareness and customer service skills
• Ability to prioritise workloads in a fast-paced environment
• Strong IT skills and experience using service management systems

THE PACKAGE

• Base Salary: €60,000 – €70,000 DOE
• Annual Bonus
• Pension Scheme
• Healthcare
• Mobile Phone & Laptop
• 25 Days Annual Leave + Public Holidays
• Professional Development Opportunities
• Career Progression Pathway
• Additional Company Benefits

LOCATION

Dublin

WHY APPLY?

This is an excellent opportunity for a technically minded professional looking to progress into a highly visible coordination and leadership role within a world-class engineering organisation. The successful candidate will combine technical expertise with customer interaction and operational responsibility while enjoying strong long-term career prospects and a highly competitive package.

Looking for something different? We don't advertise every role we recruit for. If you're exploring the market, contact BMS Performance for a confidential discussion about opportunities across Engineering, Construction, Manufacturing, Supply Chain, Operations, Medical Devices, Life Sciences and Professional Services throughout Ireland.

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