ServiceNow Product Manager

Cox Purtell ·www.coxpurtell.com.au

Location Brisbane, Queensland, Australia
Salary AUD 185,000 - 225,000 / year
Type Full time
Level Mid
Source Shazamme
Information & Communication Technology
Apply direct

ServiceNow Product Manager

Join a leading Queensland university with a strong digital transformation agenda. Its Digital Solutions team is repositioning core enterprise platforms to support consistent, scalable service delivery across the institution. The university is investing in modern operating models and ways of working to build a digital future across its campuses. This is a well-resourced environment where enterprise platform leadership carries genuine influence.

About the Role

As ServiceNow Product Manager, you'll define and deliver the university's enterprise service management strategy from the ground up. You'll own the platform investment portfolio and lead institution-wide service transformation across IT, HR, Finance and broader operations. Reporting directly to the Chief Digital Officer, you'll act as the lead advisor on service strategy and operating model design to executive leadership and governance bodies. This is a senior, enterprise-level mandate for someone ready to shape how a major institution delivers services digitally.

Duties

  • Define and lead the enterprise ServiceNow strategy and roadmap, aligned to university priorities.
  • Own the enterprise service platform investment portfolio, including prioritisation and value realisation.
  • Lead institution-wide service transformation, driving adoption of digital workflows, automation and standardised service models.
  • Advise executive leadership and governance bodies on service strategy and operating model design.
  • Establish and govern enterprise service management frameworks covering prioritisation, demand management and service performance.

Requirements

  • Deep expertise in the ServiceNow platform and its modules, including ITSM, ITOM, HRSD and CSM.
  • Strong background in enterprise service management frameworks and workflow automation.
  • Proven experience defining and delivering service management strategy at institution-wide scale.
  • Demonstrated experience influencing executive leadership and governance bodies.
  • Qualifications in Information Technology, Business or a related discipline, or equivalent experience.
  • Australian Citizenship or Permanent Residency required.

If this sounds like your next challenge, we'd love to hear from you.

Frequently asked questions

Who is hiring for the ServiceNow Product Manager role?
Cox Purtell is hiring for the ServiceNow Product Manager position, a Shazamme client. Apply directly on the employer's career site.
Where is the ServiceNow Product Manager job located?
The ServiceNow Product Manager role with Cox Purtell is based in Brisbane, QLD, AU.
What does the ServiceNow Product Manager role pay?
Cox Purtell lists the ServiceNow Product Manager role at AUD 185,000–225,000 per year.
Is the ServiceNow Product Manager role full-time or contract?
This is a full time position at Cox Purtell.
What experience level is the ServiceNow Product Manager role?
The ServiceNow Product Manager position is aimed at mid-level candidates.
How do I apply for the ServiceNow Product Manager role at Cox Purtell?
Apply directly on Cox Purtell's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct