Customer Service and Collections Representative
Smaart Recruitment ·www.smaart.com.au
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We are excited to be recruiting for a Customer Service & Collections Representative to join a prestigious global luxury automotive brand based in Mulgrave.
Our client is an industry-leading automotive organisation specialising in tailored finance and leasing solutions, helping customers across Australia and New Zealand achieve their dream of owning or leasing a luxury vehicle.
This is a fantastic opportunity for an enthusiastic, customer-focused individual who enjoys delivering exceptional service, building relationships and supporting customers through a variety of enquiries.
The position will initially focus on customer service and develop into a combined customer service and collections role as your experience and knowledge grow.
We are looking for someone who is eager to learn, confident communicating with customers and comfortable navigating a range of conversations, including more sensitive financial discussions.
About the Role
Working within a modern, state-of-the-art office in Mulgrave, you will be responsible for delivering a premium customer experience through inbound phone calls, emails and outbound customer interactions.
Your responsibilities will include:
We are seeking someone who genuinely enjoys helping customers, has excellent communication skills and is comfortable adapting to different types of conversations.
To be successful in this role, you will ideally have:
If you're looking for an exciting opportunity to join a leading luxury automotive brand, develop your customer service skills and gain exposure to the automotive finance industry, we encourage you to apply today!
Apply now to be considered for this exciting opportunity in Mulgrave! Contact Georgina @ SMAART Recruitment on 0431 293 145 or georgina@smaart.com.au with any questions!
Our client is an industry-leading automotive organisation specialising in tailored finance and leasing solutions, helping customers across Australia and New Zealand achieve their dream of owning or leasing a luxury vehicle.
This is a fantastic opportunity for an enthusiastic, customer-focused individual who enjoys delivering exceptional service, building relationships and supporting customers through a variety of enquiries.
The position will initially focus on customer service and develop into a combined customer service and collections role as your experience and knowledge grow.
We are looking for someone who is eager to learn, confident communicating with customers and comfortable navigating a range of conversations, including more sensitive financial discussions.
About the Role
Working within a modern, state-of-the-art office in Mulgrave, you will be responsible for delivering a premium customer experience through inbound phone calls, emails and outbound customer interactions.
Your responsibilities will include:
- Handling inbound customer enquiries from Australia and New Zealand regarding vehicle finance and leasing arrangements.
- Assisting customers with general account enquiries, payments and navigating online services or the self-service app.
- Providing exceptional customer service while maintaining the premium standards associated with a luxury automotive brand.
- Conducting welcome calls to new customers and supporting them throughout their customer journey.
- Responding to customer enquiries via email and completing associated administrative tasks.
- As the role evolves, managing inbound and outbound collections-related conversations with customers.
- Supporting customers through the collections process with empathy, professionalism and understanding.
- Confidently transitioning between general customer service enquiries and more sensitive collections conversations.
- Maintaining accurate customer records and ensuring all interactions are handled professionally.
- Location: Mulgrave, VIC, with free onsite parking.
- Employment Type: Casual contract offering full-time hours for approximately 12 months, with potential for extension based on business needs.
- Start Date: ASAP.
- Hourly Rate: $37.50 per hour + superannuation + applicable penalty rates.
- Hours: Rotating roster between 6:30am and 6:00pm, with 8-hour shifts. Most shifts are expected to fall between 9:00am and 5:00pm.
- Working Days: Primarily Monday–Friday, with occasional Saturday shifts attracting applicable penalty rates.
- Hybrid Working: Enjoy 2 days working from home per week following the initial training period, with equipment provided.
- Opportunity to work with a globally recognised luxury automotive brand.
- Competitive hourly rate of $37.50 per hour + super + applicable penalty rates for any weekend-based work if applicable.
- Full-time hours with the potential for contract extension.
- Hybrid working arrangements, with 2 days WFH after training.
- Free onsite parking at the Mulgrave office.
- Access to an onsite gym and cafeteria.
- Supportive team environment with ongoing training and development.
- Opportunity to expand your skill set across both customer service and collections.
- Gain valuable experience within the automotive finance and leasing industry.
We are seeking someone who genuinely enjoys helping customers, has excellent communication skills and is comfortable adapting to different types of conversations.
To be successful in this role, you will ideally have:
- Previous customer service experience within a contact centre, retail, hospitality or similar customer-facing environment.
- Previous collections experience would be advantageous but is not essential.
- Excellent verbal and written communication skills, with a professional and friendly approach.
- A positive attitude, willingness to learn and confidence in picking up new systems and processes.
- Strong empathy and emotional intelligence, particularly when supporting customers through challenging or sensitive situations.
- Confidence in handling difficult conversations while remaining calm, respectful and solutions focused.
- The ability to move between general customer service enquiries and collections-related conversations.
- Strong attention to detail and the ability to manage customer information accurately.
- A genuine passion for delivering exceptional customer experiences.
- Comfortable with providing your own police check if successful
If you're looking for an exciting opportunity to join a leading luxury automotive brand, develop your customer service skills and gain exposure to the automotive finance industry, we encourage you to apply today!
Apply now to be considered for this exciting opportunity in Mulgrave! Contact Georgina @ SMAART Recruitment on 0431 293 145 or georgina@smaart.com.au with any questions!
Frequently asked questions
Who is hiring for the Customer Service and Collections Representative role?
Smaart Recruitment is hiring for the Customer Service and Collections Representative position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Service and Collections Representative job located?
The Customer Service and Collections Representative role with Smaart Recruitment is based in Melbourne, VIC, AU.
What does the Customer Service and Collections Representative role pay?
Smaart Recruitment lists the Customer Service and Collections Representative role at AUD 37–38 per hour.
Is the Customer Service and Collections Representative role full-time or contract?
This is a full time position at Smaart Recruitment.
What experience level is the Customer Service and Collections Representative role?
The Customer Service and Collections Representative position is aimed at mid-level candidates.
How do I apply for the Customer Service and Collections Representative role at Smaart Recruitment?
Apply directly on Smaart Recruitment's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.