Customer Service Team Lead
Smaart Recruitment ·www.smaart.com.au
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SMAART Recruitment is partnering with a well-established Australian business operating in the technical equipment sector for commercial and residential environments. With a strong domestic and international presence, the company supplies specialized products to a diverse customer base and is continuing to grow its operations.
Based in Western Sydney, this is a hands-on leadership role where you'll manage a team of five and play a key role in delivering an exceptional customer experience.
The Role & Responsibilities
About you
What's on offer
APPLY NOW or contact Jenna at SMAART Recruitment on 0448 665 730 or jenna@smaart.com.au for a confidential discussion.
Based in Western Sydney, this is a hands-on leadership role where you'll manage a team of five and play a key role in delivering an exceptional customer experience.
The Role & Responsibilities
- Lead, coach and develop a team of five customer service professionals
- Monitor team performance, KPIs and service levels
- Manage escalated customer enquiries and ensure timely resolution
- Build strong relationships with customers and internal stakeholders
- Identify and implement improvements across customer service processes
- Work closely with sales, operations and other internal teams
- Support reporting, systems and day-to-day customer service operations
- Create a positive, accountable and customer-focused team culture
About you
- Previous experience in a Customer Service Team Leader, Supervisor or similar role
- Experience in a technical, manufacturing, wholesale, distribution or other product-based environment will be highly regarded.
- Proven experience managing and developing a team
- Strong communication, coaching and problem-solving skills
- Customer-focused with a hands-on approach
- Confident managing escalations and performance
- Strong organisational and time-management skills
- Experience with CRM/ERP systems
- Microsoft Dynamics and/or Navision/Business Central experience highly regarded
What's on offer
- Salary of $90,000–$110,000 + super, depending on experience.
- Permanent full-time position
- Strong opportunities for internal career progression
- Regular office events and activities
- Onsite parking available
- Fully equipped gym onsite
- Stable, secure, and growing company
- Opportunity to manage and develop a team of five
- Supportive and collaborative working environment
- Opportunity to make a genuine impact across customer service and processes
- Location: Western Sydney
APPLY NOW or contact Jenna at SMAART Recruitment on 0448 665 730 or jenna@smaart.com.au for a confidential discussion.
Frequently asked questions
Who is hiring for the Customer Service Team Lead role?
Smaart Recruitment is hiring for the Customer Service Team Lead position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Service Team Lead job located?
The Customer Service Team Lead role with Smaart Recruitment is based in Sydney, NSW, AU.
Is the Customer Service Team Lead role full-time or contract?
This is a full time position at Smaart Recruitment.
What experience level is the Customer Service Team Lead role?
The Customer Service Team Lead position is aimed at lead-level candidates.
How do I apply for the Customer Service Team Lead role at Smaart Recruitment?
Apply directly on Smaart Recruitment's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.