Call Centre Officer | NSW Government

The Company
Our client is a well-known NSW Government organisation committed to delivering exceptional customer experiences and making it easier for the community to access government services.

They are seeking enthusiastic and motivated Call Centre Officers to join their high-performing and dynamic team on an initial 3-month contract, based in Wagga Wagga with hybrid working arrangements available.


The Job
Reporting through to a Team Leader, you will be responsible for the following duties:

• Respond to phone and live-chat enquiries and communicate effectively with internal and external stakeholders to deliver high-quality customer service.
• Accurately process applications and data within required timeframes using relevant systems.
• Maintain accurate records of customer communications and feedback.
• Provide effective administrative support, including data entry, word processing and spreadsheet use.
• Perform general administrative tasks to support team operations.

You
To qualify for this opportunity, you must have experience in the following areas and possess the personal qualities below:

• Minimum 12 months’ experience in a admin or call-centre environments. 
• Strong data entry and transaction-processing skills.
• Proficiency with administrative systems, ticketing platforms and Microsoft Office.
• Experience working in the government sector is desirable.
• Strong written and verbal communication skills.
• Demonstrated customer service skills with strong attention to detail. 

How to apply
Our client is seeking candidates who can join their team immediately. To apply, please submit your application via the relevant job boards.

Please note that only shortlisted candidates will be contacted.