Service Delivery Lead
Peoplebank ·www.peoplebank.com.au
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Role: Service Delivery Lead
About the job
As the Service Delivery Lead, you’ll play a central coordinating role working closely with the service desk, application, endpoint, infrastructure teams and vendor partners to ensure consistent IT services across the business.
This is a newly created, permanent position focused on uplifting service delivery capability with a privately owned utility company in Brisbane. In this role, you would lead a small team and work closely with the CEO and senior stakeholders.
This role is primarily Brisbane office based with regular travel to site (approximately 1–2 days per month) to support on-site engagement and operational alignment.
Required skills
Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.
- Permanent role
- Brisbane CBD, Office based
- Travel requirement 1- 2 days / month onsite in QLD
- Annual salary $120K + super + benefits
- Only open to Brisbane based candidate
About the job
As the Service Delivery Lead, you’ll play a central coordinating role working closely with the service desk, application, endpoint, infrastructure teams and vendor partners to ensure consistent IT services across the business.
This is a newly created, permanent position focused on uplifting service delivery capability with a privately owned utility company in Brisbane. In this role, you would lead a small team and work closely with the CEO and senior stakeholders.
This role is primarily Brisbane office based with regular travel to site (approximately 1–2 days per month) to support on-site engagement and operational alignment.
Required skills
- Demonstrated experience in IT Service Delivery and/or IT Operations
- Understanding of ITSM processes (Incident, Problem, Change, Service Catalogue/Requests, SLAs, RBAC)
- Proven experience coordinating service desk operations, incident management and escalations
- Strong stakeholder engagement and communication skills (able to work with both technical teams and business users)
- Microsoft 365-focused enterprise cloud and automation/AI exposure
- Endpoint management experience (Intune and SCCM)
- Solid infrastructure “all-rounder” knowledge (networks, servers, cloud, endpoints, applications)
Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.
Frequently asked questions
Who is hiring for the Service Delivery Lead role?
Peoplebank is hiring for the Service Delivery Lead position, a Shazamme client. Apply directly on the employer's career site.
Where is the Service Delivery Lead job located?
The Service Delivery Lead role with Peoplebank is based in Brisbane, QLD, AU.
What does the Service Delivery Lead role pay?
Peoplebank lists the Service Delivery Lead role at AUD 120,000–130,000 per year.
Is the Service Delivery Lead role full-time or contract?
This is a full time position at Peoplebank.
What experience level is the Service Delivery Lead role?
The Service Delivery Lead position is aimed at lead-level candidates.
How do I apply for the Service Delivery Lead role at Peoplebank?
Apply directly on Peoplebank's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.