Sales and Retention Consultant
Smaart Recruitment ·www.smaart.com.au
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We are excited to be recruiting for a Sales & Retention Consultant to join a leading Australian private health insurance provider, known for delivering personalised health insurance solutions to members, veterans and their families.
With a strong member-first approach, this organisation prides itself on providing exceptional customer service while fostering a supportive and collaborative workplace culture.
As a close-knit organisation, they genuinely value their employees and are committed to investing in training and development. You'll be joining a friendly team where everyone works together towards shared goals and celebrates success.
What's in it for you and Key Points!
This is a predominantly phone-based role where you'll engage with prospective and existing members, helping them understand their private health insurance options and providing tailored solutions to meet their needs.
The position offers a great mix of inbound sales enquiries, outbound follow-ups, customer retention and relationship management. You'll primarily be working with warm leads, speaking with customers who have already expressed an interest in the organisation's products and services.
Responsibilities include:
We are looking for someone who genuinely enjoys connecting with customers, has a natural ability to build relationships and is motivated by achieving results.
To be successful, you will ideally bring:
APPLY NOW or contact Georgina at SMAART Recruitment on 0431 293 145 or georgina@smaart.com.au for a confidential discussion.
With a strong member-first approach, this organisation prides itself on providing exceptional customer service while fostering a supportive and collaborative workplace culture.
As a close-knit organisation, they genuinely value their employees and are committed to investing in training and development. You'll be joining a friendly team where everyone works together towards shared goals and celebrates success.
What's in it for you and Key Points!
- 12-month contract, with potential for extension. Full-time hours.
- $71,000 + super + quarterly team bonuses/commission.
- Surrey Hills location, just a 4-minute walk from the train station, with free off-street parking available.
- Monday to Thursday, 8:30am–6:00pm and Friday, 8:30am–5:00pm, working rostered 8-hour shifts.
- Hybrid working arrangement – 3 days in the office and 2 days working from home.
- Join a small, supportive team of 6 with a genuinely collaborative culture.
- Quarterly team bonuses/commission based on collective performance, encouraging teamwork.
This is a predominantly phone-based role where you'll engage with prospective and existing members, helping them understand their private health insurance options and providing tailored solutions to meet their needs.
The position offers a great mix of inbound sales enquiries, outbound follow-ups, customer retention and relationship management. You'll primarily be working with warm leads, speaking with customers who have already expressed an interest in the organisation's products and services.
Responsibilities include:
- Handling inbound enquiries via phone and email, alongside outbound calls to customers who have enquired online.
- Building rapport, recommending suitable products and converting enquiries into new memberships.
- Participating in occasional outbound campaigns to reconnect with previous customers.
- Managing cancellation enquiries and identifying opportunities to retain existing members.
- Identifying cross-selling and upselling opportunities.
- Working towards sales, retention and customer service targets as part of a collaborative team.
We are looking for someone who genuinely enjoys connecting with customers, has a natural ability to build relationships and is motivated by achieving results.
To be successful, you will ideally bring:
- Previous sales experience, ideally within a phone-based or contact centre environment.
- Strong customer service skills and a genuine passion for helping people.
- Confidence handling customer objections and providing suitable solutions.
- A proactive attitude and motivation to achieve sales and performance targets.
- The ability to build rapport quickly and create positive customer experiences.
- A collaborative approach and willingness to contribute to team success.
- Previous experience within insurance and private health insurance would be highly regarded but is not essential.
APPLY NOW or contact Georgina at SMAART Recruitment on 0431 293 145 or georgina@smaart.com.au for a confidential discussion.
Frequently asked questions
Who is hiring for the Sales and Retention Consultant role?
Smaart Recruitment is hiring for the Sales and Retention Consultant position, a Shazamme client. Apply directly on the employer's career site.
Where is the Sales and Retention Consultant job located?
The Sales and Retention Consultant role with Smaart Recruitment is based in Melbourne, VIC, AU.
What does the Sales and Retention Consultant role pay?
Smaart Recruitment lists the Sales and Retention Consultant role at up to AUD 71,000 per year.
Is the Sales and Retention Consultant role full-time or contract?
This is a full time position at Smaart Recruitment.
What experience level is the Sales and Retention Consultant role?
The Sales and Retention Consultant position is aimed at mid-level candidates.
How do I apply for the Sales and Retention Consultant role at Smaart Recruitment?
Apply directly on Smaart Recruitment's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.