Benefits Realisation Manager - Salesforce

Benefits Realisation Manager
 6 Month Contract 
$900-$1000/day + Super
ASAP Start

About the Role
We are seeking an experienced Benefits Realisation Manager to play a critical role in a major Student360 (Salesforce) transformation program.

This position is responsible for ensuring the program delivers measurable business value by defining, tracking, and reporting on benefits from project inception through to post-implementation.

Working across multiple workstreams, you will partner with senior executives, business stakeholders, project teams, and the organisational change function to establish a robust benefits management framework that enables informed decision-making and ensures strategic objectives are achieved.

This is an excellent opportunity for someone who is passionate about turning transformation initiatives into measurable business outcomes through data-driven insights, stakeholder engagement, and effective governance.

Key Responsibilities
Benefits Definition & Planning

• Translate strategic business case outcomes into measurable and achievable business benefits.
• Develop, maintain, and manage the program Benefits Register.
• Define benefit KPIs, baselines, target measures, and success criteria.
• Ensure benefits align with organisational strategy, program objectives, and portfolio performance measures.
• Establish clear benefit ownership across business stakeholders.

Benefits Measurement & Reporting

• Design and implement a comprehensive benefits measurement framework.
• Establish new performance measures where existing metrics do not exist.
• Partner with business and technical teams to identify appropriate data sources and reporting mechanisms.
• Develop executive dashboards and reporting frameworks to monitor benefit delivery.
• Produce regular reports demonstrating progress against agreed benefits and KPIs.
• Provide insights to support executive decision-making throughout the program lifecycle.

Stakeholder Engagement

• Build strong relationships with executive sponsors, business leaders, and delivery teams.
• Facilitate workshops to identify, define, validate, and agree business benefits.
• Drive stakeholder ownership and accountability for benefit delivery.
• Promote a benefits-led and data-driven culture across the program.
• Influence stakeholders to adopt consistent measurement and reporting practices.

Integration with Change & Project Delivery

• Work closely with the Organisational Change team to embed benefits into change and adoption activities.
• Ensure adoption metrics and business readiness activities support benefits realisation.
• Collaborate with project managers, business analysts, and delivery teams to ensure project outcomes directly support agreed business benefits.
• Monitor benefit dependencies across multiple project workstreams.

Governance & Risk Management

• Identify risks and issues that may impact benefits realisation, including data quality, business readiness, and user adoption.
• Escalate key risks and recommendations through governance forums, including Steering Committee (SteerCo) meetings.
• Ensure benefits remain aligned throughout changes in scope, priorities, or delivery timelines.
• Support ongoing business case tracking and investment assurance activities.

Key Deliverables

• Enterprise Benefits Register
• Benefits Realisation Framework
• Benefits Measurement Framework (KPIs, baselines, and target metrics)
• Executive Dashboards and Benefits Reporting
• Sponsor-approved Benefits Realisation Plan
• Steering Committee reporting and governance inputs
• Business case tracking and post-implementation benefits reporting

Skills & Experience To be successful in this role you will demonstrate:

• Proven experience as a Benefits Realisation Manager, Benefits Lead, Portfolio Benefits Manager, or similar role on large-scale transformation programs.
• Experience delivering benefits management within complex Salesforce, CRM, digital transformation, or enterprise technology programs.
• Strong understanding of benefits realisation methodologies, business case management, and portfolio governance.
• Demonstrated experience developing benefits frameworks, KPIs, performance measures, and executive reporting.
• Ability to establish meaningful metrics where no existing measures currently exist.
• Strong analytical skills with experience interpreting data and presenting insights to senior executives.
• Excellent stakeholder engagement and facilitation skills, with the ability to influence senior business leaders and executive sponsors.
• Experience working closely with organisational change teams to link business adoption with measurable benefits.
• Strong governance, risk management, and reporting experience across complex program environments.
• Excellent communication, workshop facilitation, and relationship management skills.

Highly Desirable

• Experience working on Salesforce Student360, CRM, customer experience, or higher education transformation programs.
• Experience within higher education, government, or other large, complex organisations.
• Knowledge of project delivery methodologies such as Agile, Waterfall, or hybrid environments.
• Experience using reporting and visualisation tools such as Power BI, Tableau, or similar.