Customer Support Officer
Ashdown People ·www.ashdownpeople.com.au
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Customer Support Officer
�� Parramatta | Hybrid Working (2 Days Office / 3 Days WFH)
�� $43 per hour + Super
�� 6-Month Contract
We are seeking an experienced Customer Support Officer to join a high-performing customer service team supporting the NSW Planning Portal. This role will act as the first point of contact for customers, providing professional support via phone, email, and webform enquiries.
Key Responsibilities:
�� Parramatta | Hybrid Working (2 Days Office / 3 Days WFH)
�� $43 per hour + Super
�� 6-Month Contract
We are seeking an experienced Customer Support Officer to join a high-performing customer service team supporting the NSW Planning Portal. This role will act as the first point of contact for customers, providing professional support via phone, email, and webform enquiries.
Key Responsibilities:
- Deliver first-contact support for Planning Portal and general customer enquiries.
- Triage, investigate and resolve customer issues, escalating technical or policy-related matters to the appropriate internal teams.
- Assist customers with portal navigation, applications, and planning-related processes.
- Liaise with stakeholders across government and technical support teams to ensure accurate and timely resolutions.
- Maintain high levels of customer satisfaction while adhering to service standards and legislative requirements.
- Demonstrated experience in a contact centre, help desk, customer service support environment.
- Strong verbal and written communication skills with the ability to explain complex information clearly and professionally.
- Excellent problem-solving and triage skills with the ability to manage competing priorities.
- Comfortable working in a fast-paced, high-volume customer service environment.
- Strong attention to detail and ability to navigate multiple systems and technologies.
- Managing fluctuating call volumes in a busy customer-facing environment.
- Handling complex and occasionally sensitive enquiries relating to planning matters and online portal services.
- Maintaining a high standard of customer service while balancing resolution timeframes and escalation requirements.
Frequently asked questions
Who is hiring for the Customer Support Officer role?
Ashdown People is hiring for the Customer Support Officer position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Support Officer job located?
The Customer Support Officer role with Ashdown People is based in Parramatta, NSW, AU. The role is remote-friendly.
Is the Customer Support Officer role remote?
Yes — the Customer Support Officer position at Ashdown People is remote. Candidates based in AU are preferred.
What does the Customer Support Officer role pay?
Ashdown People lists the Customer Support Officer role at AUD 42–43 per hour.
Is the Customer Support Officer role full-time or contract?
This is a full time position at Ashdown People.
What experience level is the Customer Support Officer role?
The Customer Support Officer position is aimed at mid-level candidates.
How do I apply for the Customer Support Officer role at Ashdown People?
Apply directly on Ashdown People's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.