Senior Salesforce Architect - Claims Domain

Senior Salesforce Architect – Claims Domain

 

About the client:

Our client is a leader in professional services and consulting, providing a wide range of services including strategy, consulting, technology and systems integration, and operations to a range of clients across Government, Financial Services, Utilities and more.

 

About the role:

 

The Claims Domain Architect provides specialist architecture expertise and advisory services to support the client’s Claims System Modernisation Program and broader Salesforce transformation initiatives. Working collaboratively with business stakeholders, delivery teams, enterprise architects, platform teams and implementation partners, the role contributes to the evolution of the Claims domain architecture, ensuring alignment with business objectives, enterprise architecture principles and transformation roadmaps.

 

The role provides architecture guidance across Claims initiatives to support business outcomes, improve claims and return-to-work services, manage technology risks, and promote scalable, sustainable and maintainable Salesforce solutions. Representing the Claims domain in architecture governance forums, the position contributes to cross-domain design reviews and works closely with peer domain architects and Salesforce platform teams to drive consistency, reduce duplication, optimise platform capabilities and support a well-governed, high-performing Salesforce ecosystem.

 

Key Responsibilities

 

Claims Domain Architecture & Modernisation

• Represent the Claims domain across the Claims Modernisation Program, providing architectural guidance and domain expertise to support the transition from Novus to Salesforce.
• Develop and maintain the Claims domain architecture, target-state roadmaps and transition strategies, ensuring alignment with business objectives, enterprise architecture principles and technology direction.
• Support the delivery of claims transformation outcomes through practical, scalable and sustainable architecture approaches that improve customer experience, operational effectiveness and long-term platform value.

Salesforce Architecture & Platform Stewardship

• Provide architectural guidance across Salesforce Service Cloud, Public Sector Solutions (PSS), Experience Cloud, Marketing Cloud, OmniStudio and associated Salesforce capabilities.
• Promote the adoption of architecture standards, reusable patterns and platform best practices to support consistency, maintainability and scalability.
• Work closely with Salesforce Platform teams to support platform governance, performance, sustainability and capability optimisation while minimising technical debt and unnecessary customisation.

Enterprise Governance & Cross-Domain Collaboration

• Represent the Claims domain in architecture governance forums, design reviews and enterprise architecture discussions.
• Collaborate with peer Domain Architects, enterprise architects and delivery teams to ensure alignment across business domains, technology initiatives and customer journeys.
• Contribute to the review of cross-domain Salesforce solutions to promote consistency, reuse, simplification and enterprise-wide outcomes while addressing dependencies and potential design conflicts.

Solution Design, Assurance & Delivery Support

• Provide architecture guidance and design assurance across Claims initiatives, ensuring solutions align with business requirements, enterprise standards and platform guardrails.
• Review and assess solution designs developed by delivery teams, technical specialists and implementation partners, providing recommendations that support quality, security, maintainability and long-term sustainability.
• Contribute architectural expertise across application, integration, data, security and technology domains throughout the solution lifecycle.

Business Capability, Integration & Data Architecture

• Partner with business stakeholders to translate strategic objectives and business requirements into sustainable technology solutions.
• Support architecture activities related to claims management, injury management, return-to-work and customer engagement capabilities.
• Define and promote integration, information and data architecture practices across Salesforce, MuleSoft, AWS and enterprise platforms, ensuring alignment with enterprise data governance, privacy and security requirements.

 

The Successful Candidate

• Significant experience in Domain Architecture roles within large and complex organisations.
• Demonstrated experience leading architecture strategy for large-scale business and technology transformation programs.
• Strong experience with Salesforce platforms, including Service Cloud, Public Sector Solutions (PSS), Experience Cloud, Marketing Cloud and OmniStudio.
• Strong understanding of enterprise architecture frameworks and methodologies (TOGAF or equivalent).
• Experience developing target-state architectures, transition roadmaps, capability models and architecture artefacts that support strategic business outcomes.
• Strong knowledge across business, application, data, integration, technology, and security architecture domains.
• Experience participating in architecture governance, design assurance and architecture review processes.
• Experience working collaboratively across multiple delivery teams, technology platforms and vendor environments.
• Strong stakeholder engagement, communication, facilitation and influencing skills, with the ability to build effective relationships across business and technology audiences.
• Ability to balance strategic objectives with pragmatic delivery outcomes and operational considerations.

The Successful Candidate

• Significant experience in Domain Architecture roles within large and complex organisations.
• Demonstrated experience leading architecture strategy for large-scale business and technology transformation programs.
• Strong experience with Salesforce platforms, including Service Cloud, Public Sector Solutions (PSS), Experience Cloud, Marketing Cloud and OmniStudio.
• Strong understanding of enterprise architecture frameworks and methodologies (TOGAF or equivalent).
• Experience developing target-state architectures, transition roadmaps, capability models and architecture artefacts that support strategic business outcomes.
• Strong knowledge across business, application, data, integration, technology, and security architecture domains.
• Experience participating in architecture governance, design assurance and architecture review processes.
• Experience working collaboratively across multiple delivery teams, technology platforms and vendor environments.
• Strong stakeholder engagement, communication, facilitation and influencing skills, with the ability to build effective relationships across business and technology audiences.
• Ability to balance strategic objectives with pragmatic delivery outcomes and operational considerations.

 

 

Location and Contract Term

This role is based in Geelong (preferable) or Melbourne

12-Moonth Contract duration with likely extensions.

How to Apply:

 

Please upload your resume to apply. We will be in touch with further instructions for suitably skilled candidates. Please note that you will be required to complete selection criteria to complete your application for this role.

 

Call George Wright on 0480 011 549 or email georgew@whizdom.com.au for any further information. 

 

Candidates will need to be willing to undergo pre-employment screening checks which may include, ID and work rights, security clearance verification and any other client requested checks.