ICT Project Officer
Whizdom ·whizdom.shazamme.com
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About the Role:
The role is responsible for responding to helpdesk requests, resolving routine ICT issues, maintaining accurate service records, and supporting the deployment and management of ICT equipment.
The position contributes to the delivery of reliable and customer-focused ICT services while supporting broader ICT projects and operational activities. The role requires strong communication skills, sound problem-solving abilities, and a commitment to delivering high-quality customer service.
Primary Duties:
Location and Contract Term: This role is ACT based. Initial 3 month contract with 1x3- month contract extension options pending budget and delegate approval.
Security Requirements: Applicants must be Australian Citizens and hold a baseline security clearance.
How to Apply: Applications close 9am 31 August.
Please upload your resume to apply. Candidates will need to be willing to undergo pre-employment screening checks which may include, ID and work rights, security clearance verification and any other client requested checks
Please note you may need to complete selection criteria to complete this application process. We will be in touch with instructions for suitably skilled candidates
Call Kelly 0480 002 457 or email kelly@whizdom.com.au for any further information
The role is responsible for responding to helpdesk requests, resolving routine ICT issues, maintaining accurate service records, and supporting the deployment and management of ICT equipment.
The position contributes to the delivery of reliable and customer-focused ICT services while supporting broader ICT projects and operational activities. The role requires strong communication skills, sound problem-solving abilities, and a commitment to delivering high-quality customer service.
Primary Duties:
- Provide ICT support for hardware, software, network, account and device issues.
- Triage, resolve and escalate service requests and incidents in line with service levels.
- Administer user accounts, systems, devices, software and ICT asset records.
- Support ICT projects, upgrades, testing, rollouts and implementation activities.
- Prepare and update ICT procedures, user guides and knowledge articles.
- Liaise with staff, vendors and service providers to support ICT service delivery.
- Identify recurring issues and contribute to service and process improvements.
- Support cyber security controls, patching, access management and incident reporting.
- As this is a Helpdesk role, and will require maintenance of user and building ICT hardware, this role is 100% office-based
Location and Contract Term: This role is ACT based. Initial 3 month contract with 1x3- month contract extension options pending budget and delegate approval.
Security Requirements: Applicants must be Australian Citizens and hold a baseline security clearance.
How to Apply: Applications close 9am 31 August.
Please upload your resume to apply. Candidates will need to be willing to undergo pre-employment screening checks which may include, ID and work rights, security clearance verification and any other client requested checks
Please note you may need to complete selection criteria to complete this application process. We will be in touch with instructions for suitably skilled candidates
Call Kelly 0480 002 457 or email kelly@whizdom.com.au for any further information
Frequently asked questions
Who is hiring for the ICT Project Officer role?
Whizdom is hiring for the ICT Project Officer position, a Shazamme client. Apply directly on the employer's career site.
Where is the ICT Project Officer job located?
The ICT Project Officer role with Whizdom is based in Bruce, ACT, AU.
Is the ICT Project Officer role full-time or contract?
This is a full time position at Whizdom.
What experience level is the ICT Project Officer role?
The ICT Project Officer position is aimed at mid-level candidates.
How do I apply for the ICT Project Officer role at Whizdom?
Apply directly on Whizdom's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.