IT Analyst - Level 2 support role
Peoplebank ·www.peoplebank.com.au
Apply direct
IT Analyst, Level 2 Support Engineer
Why Join?
This is an excellent opportunity to join a growing global energy organisation at an exciting stage of its journey. You will be part of a collaborative and supportive technology team, working with modern cloud, infrastructure, networking, and cybersecurity technologies in a critical services environment.
The role offers broad exposure across Microsoft 365, Azure, networking, security, end user support, and enterprise infrastructure, making it ideal for someone looking to further develop their technical skills and build a long term career.
Experience within the Energy, Utilities, Operational Technology (OT), Critical Infrastructure, SOC, SOCI, Cyber Security, or Managed Services (MSP) sectors will be highly regarded.
The Opportunity
As an IT Analyst, you will provide Level 1 and Level 2 support while helping maintain and improve the organisation's IT infrastructure and cloud environments. You will play a key role in supporting business users, managing Microsoft technologies, maintaining security standards, and contributing to ongoing technology initiatives.
This role offers a great blend of operational support, infrastructure administration, cloud technologies, networking, and cybersecurity exposure.
Key Responsibilities
About You
You will be a proactive and technically capable IT professional who enjoys solving problems and supporting business users in a fast paced environment.
Key Skills & Experience
Keywords
IT Infrastructure Analyst | Systems Administrator | IT Support Analyst | Microsoft 365 Administrator | L2 Support Engineer | Azure Administrator | Infrastructure Support Engineer | IT Systems Analyst | Cloud Support Engineer
Interested?
For a confidential discussion, contact:
📱 03 8080 7260
📧 nick.reddy@peoplebank.com.au
We are always keen to connect with talented technology professionals. Referrals are welcomed and greatly appreciated.
🔗 Take the next step in your career and join an organisation at the forefront of Australia's energy sector.
Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.
- Brighton, Melbourne
- 4 days in the office, stunning waterfront location
- $100K to $120K package including super (Flexible for the right person!)
- Permanent, Full Time Opportunity
Why Join?
This is an excellent opportunity to join a growing global energy organisation at an exciting stage of its journey. You will be part of a collaborative and supportive technology team, working with modern cloud, infrastructure, networking, and cybersecurity technologies in a critical services environment.
The role offers broad exposure across Microsoft 365, Azure, networking, security, end user support, and enterprise infrastructure, making it ideal for someone looking to further develop their technical skills and build a long term career.
Experience within the Energy, Utilities, Operational Technology (OT), Critical Infrastructure, SOC, SOCI, Cyber Security, or Managed Services (MSP) sectors will be highly regarded.
The Opportunity
As an IT Analyst, you will provide Level 1 and Level 2 support while helping maintain and improve the organisation's IT infrastructure and cloud environments. You will play a key role in supporting business users, managing Microsoft technologies, maintaining security standards, and contributing to ongoing technology initiatives.
This role offers a great blend of operational support, infrastructure administration, cloud technologies, networking, and cybersecurity exposure.
Key Responsibilities
- Support and administer enterprise IT infrastructure across on premises and cloud environments
- Maintain and support Microsoft 365 technologies including Exchange Online, Teams, SharePoint, OneDrive, and related services
- Manage and monitor Azure and cloud based platforms
- Troubleshoot and resolve Level 1 and Level 2 technical issues through the service desk
- Maintain system performance, backups, patching, and health monitoring
- Configure and support laptops, desktops, mobile devices, and peripheral equipment
- Support networking technologies including switches, wireless access points, and firewalls
- Assist with cybersecurity operations, incident investigation, and disaster recovery activities
- Coordinate with external vendors and service providers
- Support video conferencing and collaboration technologies
- Contribute to infrastructure and technology improvement initiatives
- Assist with IT asset management and equipment lifecycle activities
- Provide occasional support to international offices and remote locations
- Participate in after hours maintenance and planned system upgrades when required
About You
You will be a proactive and technically capable IT professional who enjoys solving problems and supporting business users in a fast paced environment.
Key Skills & Experience
- 5+ years of experience in IT Support, Infrastructure, Systems Administration, or similar roles
- Strong Microsoft 365 administration and troubleshooting capability
- Experience supporting Azure cloud environments
- Solid understanding of Windows operating systems and enterprise infrastructure
- Experience supporting networking technologies including switches, wireless networks, and firewalls
- Exposure to cybersecurity controls, security monitoring, and incident response
- Strong communication and stakeholder engagement skills
- A proactive mindset with a genuine desire to learn and grow
- Experience within Energy, Utilities, Critical Infrastructure, Operational Technology (OT), Cyber Security, or Managed Services environments is advantageous
- Driver's licence and access to a vehicle would be beneficial
Keywords
IT Infrastructure Analyst | Systems Administrator | IT Support Analyst | Microsoft 365 Administrator | L2 Support Engineer | Azure Administrator | Infrastructure Support Engineer | IT Systems Analyst | Cloud Support Engineer
Interested?
For a confidential discussion, contact:
📱 03 8080 7260
📧 nick.reddy@peoplebank.com.au
We are always keen to connect with talented technology professionals. Referrals are welcomed and greatly appreciated.
🔗 Take the next step in your career and join an organisation at the forefront of Australia's energy sector.
Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.
Frequently asked questions
Who is hiring for the IT Analyst - Level 2 support role role?
Peoplebank is hiring for the IT Analyst - Level 2 support role position, a Shazamme client. Apply directly on the employer's career site.
Where is the IT Analyst - Level 2 support role job located?
The IT Analyst - Level 2 support role role with Peoplebank is based in Brighton, VIC, AU. The role is hybrid-friendly.
Is the IT Analyst - Level 2 support role role remote?
Yes — the IT Analyst - Level 2 support role position at Peoplebank is hybrid. Candidates based in AU are preferred.
What does the IT Analyst - Level 2 support role role pay?
Peoplebank lists the IT Analyst - Level 2 support role role at AUD 100,000–120,000 per year.
Is the IT Analyst - Level 2 support role role full-time or contract?
This is a full time position at Peoplebank.
What experience level is the IT Analyst - Level 2 support role role?
The IT Analyst - Level 2 support role position is aimed at mid-level candidates.
How do I apply for the IT Analyst - Level 2 support role role at Peoplebank?
Apply directly on Peoplebank's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.