Claims Team Leader
Kennedy Reid ·www.kennedyreid.com.au
Apply direct
About the role
Lead and develop a team of Claims Agents, driving performance, engagement and customer outcomes. Reporting to the Claims Operations Manager, you’ll coach your team, manage KPIs, and ensure efficient, compliant claims handling.
Key responsibilities
For a confidential discussion or if you have any questions about the role, contact Kate on 0427 357 338 or email kate@kennedyreid.com.au.
We are committed to providing a supportive culture and positively contributing towards creating diverse and inclusive workplaces for our candidates & clients. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply.
#SCR-kate-carroll
Lead and develop a team of Claims Agents, driving performance, engagement and customer outcomes. Reporting to the Claims Operations Manager, you’ll coach your team, manage KPIs, and ensure efficient, compliant claims handling.
Key responsibilities
- Lead, coach and develop a high-performing team in the life and income protection claims space
- Manage KPIs, performance and daily operations
- Conduct 1:1s, reviews and ongoing coaching
- Monitor call quality and provide feedback
- Handle escalations and complaints
- Identify trends and drive process improvements
- Manage resourcing and team administration
- 2+ years leadership experience is desired, also open to candidates who come from senior claims background looking for their next step in their career
- Claims experience across life or general insurance is a must
- Strong coaching, communication and problem-solving skills
- Data-driven with ability to improve performance
- Experience in a call centre or fast-paced environment
- Leadership opportunity in a growing team
- Hybrid work environment, WFH 2 days each week
- No on the phone duties
- Quarterly awards offered
- Career development focus
- Onsite gym
- Healthy and wellbeing program
- Close to the metro
- Onsite car park
For a confidential discussion or if you have any questions about the role, contact Kate on 0427 357 338 or email kate@kennedyreid.com.au.
We are committed to providing a supportive culture and positively contributing towards creating diverse and inclusive workplaces for our candidates & clients. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply.
#SCR-kate-carroll
Frequently asked questions
Who is hiring for the Claims Team Leader role?
Kennedy Reid is hiring for the Claims Team Leader position, a Shazamme client. Apply directly on the employer's career site.
Where is the Claims Team Leader job located?
The Claims Team Leader role with Kennedy Reid is based in Sydney, NSW, AU.
What does the Claims Team Leader role pay?
Kennedy Reid lists the Claims Team Leader role at AUD 110,000–115,000 per year.
Is the Claims Team Leader role full-time or contract?
This is a full time position at Kennedy Reid.
What experience level is the Claims Team Leader role?
The Claims Team Leader position is aimed at mid-level candidates.
How do I apply for the Claims Team Leader role at Kennedy Reid?
Apply directly on Kennedy Reid's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.